EA's reply to crashes (no solution)

Deadshot_DCU wrote:
At least you know the problem is not going un-noticed

That is very true, you just brought me back to sane ground. :D Just needed to get the frustration off the chest, and at the same time thought I should share it with the folks here in case people are wondering what's going on.

Thank you, I've been hunting for any kind of response from EA. at least this eases my frustrations a tiny bit. I opened a ticket too, they replied in 2 hours the first time, and I replied with all the info they asked for but its been 4 or 5 days and they haven't responded again.

jimmymbean wrote:
Seriously? do they not know how to read a crash report.. DO I HAVE TO GIVE THEM ONE FOR EXAMPLE so they can see they have issues with their RealDraw....BGSocial/src/common/gameobjects/BuildInstance.cpp at line : 1726 Can't Find cell HeckHouse.rgb ....1352665844

Actually with the ticket I opened with them they asked me to include my crash reports. You should open a ticket/case on help.ea.com and include your crash reports. There's an upload file option.

I wonder if they know about the Cletus/Willie/Grampa looping quests issue

nothing to see here

JimmymBean wrote:

mellytan wrote:
So, if anybody is wondering what EA has been up to this week while quite a number of people (like me) who can't access their Springfields AT ALL. This is what they said on their support page..

Re: Keeps crashing before it even opens
11-12-2012 08:34 AM
Hi everyone,

The studio is still investigating. The developers are reaching out to some players at the moment to get more information about the issue.

I will keep you posted!

Ursula

Now I just need to rant, after one damn f-ing week, I still can't access my Springfield. Then, f-ing EA's customer service gets my name wrong when I opened a ticket with them. And to top it off, after I've replied them with more info, I have yet to hear from them. It has been 2 f-ing days. WTH?! ARGH!!

Seriously? do they not know how to read a crash report.. DO I HAVE TO GIVE THEM ONE FOR EXAMPLE so they can see they have issues with their RealDraw....BGSocial/src/common/gameobjects/BuildInstance.cpp at line : 1726 Can't Find cell HeckHouse.rgb ....1352665844

this is EA your talking about.

I was asking around today and it seems that people with a newer iphone or ipad 2 works without problems. I have the ipad 1 and I haven't been able to play since the update. So I'm thinking that the problem might be with the ipad 1. Can anyone confirm or deny this?

i have the ipad3. the game was working great. til i did the recent update.