I am playing on an old Kindle Fire and can't find the update in the Kindle store. I can't even find the game at all in the store, so I'm afraid to delete the game off of my device. I have done the basics, turning it off and back on, visiting my neighbors, etc. And while the new icon shows, I can't get the update.

I'm on an old Kindle and having the same problem. The game isn't in app store. I went through the app management section where it has listed all the most recent updates. I tapped on the tsto icon and it actually takes me to tsto page from the store but it just says "open", not update

"Rhinomix76;c-2072689" wrote:I'm on an old Kindle and having the same problem. The game isn't in app store. I went through the app management section where it has listed all the most recent updates. I tapped on the tsto icon and it actually takes me to tsto page from the store but it just says "open", not updateI had the same problem on my iPhone (ipad was fine). When I found the game in my app store and it just still said "open", even after device reset, etc. I tapped on the app (not the open) for the actual page, and then it changed to update. Maybe that will work for you.

Same here. The icon changed but when I launch the game the update doesn’t start. Using 2nd generation kindle fire and the game doesn’t exist in the App Store. Thinking they didn’t make an update for the kindle.

I got the update with no problem and yes, I'm on an old KF too. It's possible you have too much stuff on you Fire. Try deleting (completely) some items or apps you don't use and see if that helps. Good luck!

I have 12.9GB of space available. The game just isn't in my app store anymore. I don't know why. And today I can't even get into the game. I get the there's an update want want want box, that tells me to clear my app store cache. I have cleared every cache I can find and nada. I contacted EA and they can't help. They said to try uninstalling and reinstalling but that did nothing. This sucks.

Edit: 2nd Gen Kindle Fire Players - any luck getting the update? Edit: We can't get it.

Rhinomix76
Seasoned Newcomer
6 years ago
I'm on an old Kindle and having the same problem. The game isn't in app store. I went through the app management section where it has listed all the most recent updates. I tapped on the tsto icon and it actually takes me to tsto page from the store but it just says "open", not update
1Christmasville
6 years ago
"Rhinomix76;c-2072689" wrote:
I'm on an old Kindle and having the same problem. The game isn't in app store. I went through the app management section where it has listed all the most recent updates. I tapped on the tsto icon and it actually takes me to tsto page from the store but it just says "open", not update

I had the same problem on my iPhone (ipad was fine). When I found the game in my app store and it just still said "open", even after device reset, etc. I tapped on the app (not the open) for the actual page, and then it changed to update. Maybe that will work for you.
SueVin26
6 years ago
Same here. The icon changed but when I launch the game the update doesn’t start. Using 2nd generation kindle fire and the game doesn’t exist in the App Store. Thinking they didn’t make an update for the kindle.
surefirein93
6 years ago
I got the update with no problem and yes, I'm on an old KF too. It's possible you have too much stuff on you Fire. Try deleting (completely) some items or apps you don't use and see if that helps. Good luck!
emmaagnesm902
Rising Newcomer
6 years ago
I have 12.9GB of space available. The game just isn't in my app store anymore. I don't know why. And today I can't even get into the game. I get the there's an update want want want box, that tells me to clear my app store cache. I have cleared every cache I can find and nada. I contacted EA and they can't help. They said to try uninstalling and reinstalling but that did nothing. This sucks.
nolabingha453
6 years ago
Well that didn't help but I see other kindle users are having problems as well.
emmaagnesm902
Rising Newcomer
6 years ago
I'm on a 2nd Generation Kindle fire from 2012 maybe 2011.
Rhinomix76
Seasoned Newcomer
6 years ago
@GrowlyOne ...Thanks for the tip...I gave it a try and unfortunately it didn't work. Must just be just a kindle issue right now
willp_70
6 years ago
I'm playing on a kindle fire. Yesterday went to app updates, there it was.
All good now.
Rhinomix76
Seasoned Newcomer
6 years ago
I finally got a update alert when trying to log in that said if the game isn't in the store you need to clear your cache. I did that and still not available. So I guess I will try deleting some apps tonight and see if it will clear enough room for the update to appear. Space has never been an issue for me before and I haven't added any new apps at all so I'm not sure why this is a problem now.