Wednesday afternoon I experienced that dreaded glitch - the flashing of old events, the inability to clear or initiate character tasks using the icon in the upper-left corner, reduced tapping radius. ...
A rollback is the only solution to this problem. Keep calling until you get someone helpful. Call at different times of day, you'll get different call centers and staff. When EA tells you they are working on a patch, that's a lie. They've been saying that since June of last year. The only way to get your game functional again is a rollback (and sometimes the problem returns anyway).
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