Harp freeze poll

This is only the most recent of all of the issues with this game. Are all of EA's projects like this? It seems that they are in such a hurry to get the next update out that they forego any sort of testing prior to release. I'm surprised that Apple allows the game to be put out-- they are supposed to be testing as well. For me, this is the third or fourth time I haven't been able to play for one reason or another and I've lost all my donuts and my Springfield sign among other premium items (spent $50 and then $20 on donuts). I started a trouble ticket with EA after that happened the day before Thanksgiving (around Nov 20 or so). I got two replies back beginning on 12/29 and the last one said that they were giving this to their higher support level. No answers back since then to any of my replies. Not very timely.

Are we that expendable? Do we mean nothing to these people?