Has Anyone Experienced this Kind of Freezing???

BrownMamba84 wrote:
How would you guys approach my situation with EA?

I've received 4 emails from EA basically saying the same thing: please restart your phone, reinstall the app, try logging in from another device, etc. -- with still no difference. I haven't been able to log-in for ~6 days.

Well, basically they're trying to say that this problem is on my end. After numerous attempts on other devices, and the ability to sign into other accounts from my phone, I can be confident, this issue is out of my control.

All I've been asking for is an explanation, but they've failed to do so.

I've been a premium user for a while now, and I'm not asking for any special privileges. But the amount I spent on the game (with proof of purchases from the Apple store), I'm eligible to file a small claims case with the Better Business Bureau.

Anyone else have any other ideas on how to deal with EA? Super-frustrating.

So is this correct?
You CAN'T access your SF on your device or other devices.
You CAN access others SF on your device.

That sounds like when SP first appeared and people had problems but I don't think that's the case here.
I would say keep on at EA, and if you still don't get anywhere with them, they just ignore you, make more of a fuss.
Sorry I can't help with some kind of fix other than what's already been suggested! Hope it gets sorted out for you soon!