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Hi,
Whenever I have a problem connecting to the server - which is at least once a day - here's what usually works for me:
Exit the game.
Close the game completely:
For iOS: double tap the home button and swipe the app up off screen (older iOS tap and hold app icon, tap red dash)
For Android: Tap Background Apps button (the square to the right of the Home button) then swipe app off screen.
Do the same for all other apps as well.
Update any apps that need updating. I know this sounds odd, but it seems to help.
Turn off device.
Turn off your wireless router (assuming you have a router)
Turn off your Internet Access Device (Modem). For me that's a satellite modem. Could be a Cable modem, whatever...
Wait 15 to 30 seconds.
Turn on Internet Access Device and let it boot completely.
Turn on router.
Turn on device (I'm using both an iPad 2 and a Nexus 7 to play).
Start game.
If that doesn't work... Try going somewhere with free wifi (library, restaurant, etc) and see if you can play there. We once went a couple of weeks unable to download our email at home before our service provider would believe it wasn't our (10 different) computers.
Whenever I have a problem connecting to the server - which is at least once a day - here's what usually works for me:
Exit the game.
Close the game completely:
For iOS: double tap the home button and swipe the app up off screen (older iOS tap and hold app icon, tap red dash)
For Android: Tap Background Apps button (the square to the right of the Home button) then swipe app off screen.
Do the same for all other apps as well.
Update any apps that need updating. I know this sounds odd, but it seems to help.
Turn off device.
Turn off your wireless router (assuming you have a router)
Turn off your Internet Access Device (Modem). For me that's a satellite modem. Could be a Cable modem, whatever...
Wait 15 to 30 seconds.
Turn on Internet Access Device and let it boot completely.
Turn on router.
Turn on device (I'm using both an iPad 2 and a Nexus 7 to play).
Start game.
If that doesn't work... Try going somewhere with free wifi (library, restaurant, etc) and see if you can play there. We once went a couple of weeks unable to download our email at home before our service provider would believe it wasn't our (10 different) computers.
