How exactly was I helped?

They try. That is all you should ask for.

Waahhh! I just want the last 2 prizes! Wahh!

I'm so stressed out over this game I'm going to quit! Waahhh!

:roll:

EA is terrible with helping I lost progress, my donuts, FPs, and buildings the week the Easter event started I been trying to get help for weeks and nothins come of it they even closed my case cuz I wasn't able to get on email for 3days I've since sent 3more and still no replies

cjdawtcom3x wrote:
EA is terrible with helping I lost progress, my donuts, FPs, and buildings the week the Easter event started I been trying to get help for weeks and nothins come of it they even closed my case cuz I wasn't able to get on email for 3days I've since sent 3more and still no replies

And this is a perfect example of why people should be mad at EA. This is terrible support.

mallratcal wrote:
Waahhh! I just want the last 2 prizes! Wahh!

I'm so stressed out over this game I'm going to quit! Waahhh!

:roll:

Very helpful troll. With 5 whole posts. So ironic tards that complain about the complainers. I bet you use play hello kitty online.

Haha I'm trying to imagine how I'd feel of I worked minimum wage in a call centre and people kept telling me that their gold boxes didn't contain a computer generated Mary Poppins parody....

I think I'd find that weird haha

MrJuanMata wrote:
Abhishek seems nice

+1

While I'm just as displeased with this event as you, I think that the customer service rep you talked to was pretty courteous. There's only so much they can do. They don't have the means to bring the complaint directly to the developers, nor can they change the game. I think that they did all that they could. I'm glad to hear that they're at least aware of the problems with this event. Just curious, what did you want them to do exactly? Not trying to be rude or anything, I just can't really think of what else was possible for them to do for you. It's up to the developers to do something about the game, not the customer service reps. They just forward your complaints to people who can do something about it.

What exactly did you want help with?
The email button is literally right below the chat button on the customer service page.

And I'm not sure I understood what your problem was with the gold boxes? Did the boxes grant you two characters but then they never appeared? Or were you just complaining about the odds?

If it's the latter then I'm sorry but you know the event is chance based so what's the point in telling them to give you the prizes? He can't just give you the prizes because you don't like the event. There wasn't anything that he could do for you and he responded perfectly fine in the chat.

Yeah Abhishek seemed like they did a good job considering there wasn't much they could do to help.

I had a livechat session a couple of days ago with someone named Gorav, and he was great too. I referenced the forum, told him I'd done a bit of research and still had a query, and he kept thanking me for having a good understanding of the game. Which I think was CSA code for "Oh man you should see some of the questions we get asked!" ;)

Meanwhile, to the OP, would the better contact be their Public Relations person maybe? Rather than sales and support?