How exactly was I helped?

Snakeyees wrote:

mallratcal wrote:
Waahhh! I just want the last 2 prizes! Wahh!

I'm so stressed out over this game I'm going to quit! Waahhh!

:roll:

Very helpful troll. With 5 whole posts. So ironic tards that complain about the complainers. I bet you use play hello kitty online.

Yeah we used to play it together before you got all weird about it. You're not supposed to have those types of feelings towards cats, Snakeyee. Seriously gross.



But people crying that they don't have all the prizes yet is not something that EA support needs to be bothered with. They have real problems to deal with, like getting cjdawtcom3x stuff back.

panopticnic wrote:
These ppl have the worst job in the world. They have no authority to actually do anything they are tier 1 support. Basically they do basic trouble shooting. Don't be a jerk. #firstworldproblems. :roll:

Well, in all truthfulness, ALL problems in the first world are first world problems, that's why we're called the "first world". We don't normally have 2nd or 3rd world problems. :wink:

My only real conplaint was that he ended the chat rather abruptly and really did nothing for me.

Look, I get that the guy was only doing his job and was definitely following a script. My problem was not with him, and yes he was courteous, but rather that this chat that accomplished nothing was the closest I could come to actually voicing a complaint that to say is not uncommon around here would be a tremendous understatement.

I'm just frustrated that we've been complaining about this problem, we get the option to buy gold eggs, I spend 150 donuts on gold eggs and after opening roughly 30 boxes, from that alone, I'm still lacking Shary Bobbins and Hugs.

This spending donuts for a chance at content is nonsense.

MTPKP wrote:


This spending donuts for a chance at content is nonsense.

Yes, but again this is not something to complain to EA sales staff about. This was your choice, and surely since you are on the forums you would have known this before doing it :roll:

A team of specialists are working on your problem that sounds right.

Navy seals are on the way. How about a tactical nuclear strike. MWUG WHAA.

MTPKP wrote:
My only real conplaint was that he ended the chat rather abruptly and really did nothing for me.

Look, I get that the guy was only doing his job and was definitely following a script. My problem was not with him, and yes he was courteous, but rather that this chat that accomplished nothing was the closest I could come to actually voicing a complaint that to say is not uncommon around here would be a tremendous understatement.

I'm just frustrated that we've been complaining about this problem, we get the option to buy gold eggs, I spend 150 donuts on gold eggs and after opening roughly 30 boxes, from that alone, I'm still lacking Shary Bobbins and Hugs.

This spending donuts for a chance at content is nonsense.

What exactly were you expecting from the support? That they just hand over the 2 characters that you're missing?
You knew what the odds were before buying the gold eggs. Nowhere is it guaranteed that buying the eggs grants you the characters. So you only have yourself to blame. There was nothing left to do for you which is why he ended the chat.

And you might be offended that he ended it quickly but there are actually other people with real legitimate problems that are waiting in line to get support. People whose towns have been hacked, people who have lost donuts due to glitch, etc. etc.
He ended your chat because you didn't have a legitimate problem but instead you were just whining and demanding to get your remaining prizes. You were taking his time away from other customers with actual problems. So I think that customer service did the right thing ending your chat session when there was nothing left to say and do.

Zomboy716 wrote:
Oh wow. Hopefully this means they are extending the event. Wouldn't make sense to fix a bug with roughly 2 days left in an event.

I'd prefer they work on giving me back my donuts someone spent after getting into my Springfield...

MTPKP wrote:


This spending donuts for a chance at content is nonsense.

Then why did you do it?

soprano_1980 wrote:
Haha I'm trying to imagine how I'd feel of I worked minimum wage in a call centre and people kept telling me that their gold boxes didn't contain a computer generated Mary Poppins parody....

I think I'd find that weird haha

Exactly. People need to remember this is a FREE game and there's a whole world out there where you can achieve actual, tangible goals and accomplishments! I don't think I can bring myself to complain to EA about something I do while on the crapper.

Seriously, it's getting too long for that these days.

Roseben031 wrote:

MTPKP wrote:


This spending donuts for a chance at content is nonsense.

Then why did you do it?

I didn't believe it was a totally unreasonable assumption that ~30 opened boxes that I paid for(plus how many others I earned from plsying everyday) would deliver all the prizes.

Your point though, is ultimately correct, lesson learned, I'm out on spending any money on future chance based events.