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Intersect19's avatar
Intersect19
11 years ago

Issue with new update

Your post should actually have been done in Bugs and Issues. See up one level.

I play on a SGT3-10.1. I've only had the back to level 1 thing happen once to me. I had to reinstall. After that, it was back to where I had been.

I suggest hard closing the app, however you do that on your device. If you are lucky then you'll get the splash screen with a login ability, and after login be back to where you were. Otherwise, reinstall. And if that doesn't work I suppose you need to contact EA.

Good luck.
  • Ningyo42's avatar
    Ningyo42
    11 years ago
    Just a note is that you shouldn't uninsatall to update. Since its a Kindle, go to the Amazon app store app, find it and update there. Better yet, go to settings, apps, then to TSTO. Force stop it, and that will help to pull the in-game updates a bit quicker.

    Sorry that I don't know how to fix the other problem.
  • neuroheart's avatar
    neuroheart
    11 years ago
    Ningyo42 wrote:
    Just a note is that you shouldn't uninsatall to update. Since its a Kindle, go to the Amazon app store app, find it and update there.

    The Amazon store is notoriously behind the times. Reinstalling is often the fastest way to get updates. When all I had was a kindle, I had to reinstall all the bloody time.
  • NMayo's avatar
    NMayo
    11 years ago
    Force close it then open it back up, it should prompt you to login/etc..

    had this happen once or twice after a big update a while back.

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