This happened to me today. Just 2 months ago someone burned through > 1800 donuts, leaving me to toil away for weeks trying to get a resolution from EA, and now someone gets in my town again today. Fortunately, whoever got in this time didn't do anything.
This is a good game and marquee title from EA, and so it upsets me that they are unable to devote resources to fix any of the major game-ruining bugs we are seeing -- and this one, in particular, is so incredibly unacceptable. Honestly, I wouldn't mind it as much if they would at least take care of affected users in a timely fashion.