Locked out of game

torsonle wrote:
Still cannot access game, but received an answer today. Nothing realy new, but at least ....


Thank you for contacting Electronic Arts Customer Experience.

I apologize for the inconvenience happened to you.

After reading your email, it seems like that you are facing game crashing issue due to which you are unable to continue your game play in the game. Don't worry, we're here to help you further.

In this case, i'd like to suggest that this is a known issue due to which many players facing the same issue in the game and based on that our studio is investigating this. We have forwarded it to our higher support team which is well equipped to handle such issues. They will try to fix it as soon as possible.

Should you have any other issue or query, feel free to ask us or visit our knowledge base at https://help.ea.com.

If issue persists, I request you to please update on the same mail (nnnnn) so that we can provide you a higher level of support.

As always, we strive to provide you with the world's best customer experience for the world's best games. By taking a short survey about your experience with EA, you can help us improve our service to you:


We have closed this case for now . You can reach us at help.ea.com for further assistance

Regards,
nnnn
EA Customer Experience

I received the EXACT message from them this morning - word for word.

I just reopened my case and asked them to explain why they have stated the case as resolved when I still can't get into my game 4 days later.