Locked out of game

I just spoke with a rep on live chat (for the second time this week--like the rest of you I haven't been able to play since Tuesday :( ). Though he couldn't give me an ETA on fixing the issue, he did direct me to the link the others have posted and told me that if I end up missing the new content completely, then they will add it to my account once it has been fixed. So that's good, at least.

I just want to play--this is the first time I've been locked out since I started when the game first became available for Android last year!