Out of date email address?
Okay so I know that lots of you are in the same boat as me with a 8 year old game attached to a now defunct email. I had managed to avoid the dreaded verification email debacle until today when I w...
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*UPDATE *
I've just got off the phone with EA help (that's an oxymoron if ever I heard one), since they had removed the option of live chat from my account I was forced to use their premium rate (in the UK at least) phone line in a last desperate attempt to change my email address.
I went through the same personal details as before, gave them dates of game purchases on PSN, I tried to offer dates of in-game purchases for TSTO which the operator said weren't sufficient, they had to be actual game purchases. And the final result was that "the information you have provided is either insufficient or inaccurate to verify your account".
I explained to him that this was now my 4th attempt and that I'd given him more information about myself than they had ever known, so if this was insufficient there was no way to recover the account and could he therefore close the account. This he refused on the grounds that he could not verify my identity, I suggested that he close the account on security grounds then as I was currently logged in to it on my account.ea.com and therefore if I was not the account owner then it must have been hacked.
This was predictably met with the same intransigence as before, so I thanked him for his assistance and hung up before I said something I'd regret.
The upshot of all this is that it seems my time as an active TSTO player are now at an end, it's been a good run & I have no regrets, the money I've paid into the game over the years have given me 8 1/2 years of fun & frustration. Along the way I've acquired 50+ friends in-game and enjoyed some laughs & banter on here and Tapped Out Topix previously.
I can't get into my game at all, so if anyone out there is in my friends list, then thanks for your support, and any & every body who I've ever interacted with on here, to quote the great Douglas Adams.......
"So long, and thanks for all the fish".
??
I've just got off the phone with EA help (that's an oxymoron if ever I heard one), since they had removed the option of live chat from my account I was forced to use their premium rate (in the UK at least) phone line in a last desperate attempt to change my email address.
I went through the same personal details as before, gave them dates of game purchases on PSN, I tried to offer dates of in-game purchases for TSTO which the operator said weren't sufficient, they had to be actual game purchases. And the final result was that "the information you have provided is either insufficient or inaccurate to verify your account".
I explained to him that this was now my 4th attempt and that I'd given him more information about myself than they had ever known, so if this was insufficient there was no way to recover the account and could he therefore close the account. This he refused on the grounds that he could not verify my identity, I suggested that he close the account on security grounds then as I was currently logged in to it on my account.ea.com and therefore if I was not the account owner then it must have been hacked.
This was predictably met with the same intransigence as before, so I thanked him for his assistance and hung up before I said something I'd regret.
The upshot of all this is that it seems my time as an active TSTO player are now at an end, it's been a good run & I have no regrets, the money I've paid into the game over the years have given me 8 1/2 years of fun & frustration. Along the way I've acquired 50+ friends in-game and enjoyed some laughs & banter on here and Tapped Out Topix previously.
I can't get into my game at all, so if anyone out there is in my friends list, then thanks for your support, and any & every body who I've ever interacted with on here, to quote the great Douglas Adams.......
"So long, and thanks for all the fish".
??
