Server crash
I haven't been able to connect since 11:30 this morning. Down Detector is showing major server or crash problems. Looks like it's going to be a while.
Forum Discussion
There is a thread on EA Answers about crashing issues with Samsung and other Android Devices. They did ask people to post some info about their system
We are investigating this, and it would be very helpful if you could share some information with us. Would it be possible for you to let us know your:
Device Model Number (can be found in Settings > About phone):
Android Version Number (you can take a screenshot of the information in Settings > About phone > Software):
Location in the world (your country):
Network provider:
Last date you updated your OS (Android) for your device:
And also this question:
The team is still looking into this, and I'm here with another question from them: could you let us know if you have opted into Samsung's One UI Beta Programme?
Please go add your info to that thread if it seems to match your problem
https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Simpsons-Tapped-out-Freezes-on-Galaxy-S10-and-S10/td-p/7834205
We are investigating this, and it would be very helpful if you could share some information with us. Would it be possible for you to let us know your:
Device Model Number (can be found in Settings > About phone):
Android Version Number (you can take a screenshot of the information in Settings > About phone > Software):
Location in the world (your country):
Network provider:
Last date you updated your OS (Android) for your device:
And also this question:
The team is still looking into this, and I'm here with another question from them: could you let us know if you have opted into Samsung's One UI Beta Programme?
Please go add your info to that thread if it seems to match your problem
https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Simpsons-Tapped-out-Freezes-on-Galaxy-S10-and-S10/td-p/7834205
