Sideshow Bob
Has anyone ever gotten real help from EA with starting his questline? They keep just telling me to post here to push me off and then close my ticket. I'm Level 939, have tried all of the usual troub...
Forum Discussion
I just requested a call again, only because EA sent an automated email asking if I still needed help and I didn't want them to just close my cases without any resolution. All I learned was: (1) the Studio Group has not updated the case notes at all; (2) the tech recommended reaching out again if I don't get an answer by Monday; (3) techs have no visibility as to how long the queue is for the Studio Group so they can only go off of the Studio Group's notes (or total lack thereof); (4) according to the tech, the tech supervisors will only speak to a customer if you're lodging a complaint against a particular tech (makes sense) and they have no knowledge of what's going on at Studio Group and no ability to apply pressure to get a case resolved or any update on case status. So basically, Studio Group is its own animal and does what it wants when it wants. If I don't have a resolution by Monday, I'll call again but also start writing emails.
