Sideshow Bob
Has anyone ever gotten real help from EA with starting his questline? They keep just telling me to post here to push me off and then close my ticket. I'm Level 939, have tried all of the usual troub...
Forum Discussion
Latest Update: Seems there may not be much to say for awhile now. I keep getting automated emails asking if I still need help from EA (obviously, yes, so stop trying to close the case with no resolution), so I requested a call back yesterday (it'd been the requested 5 business days anyway). I was told that they have started looking into my case and are going to force finish the quest. I find this highly suspicious given that the tech team member basically just regurgitated what I said (with no specifics) and had me on hold for a pretty long time for such a generic response. Per usual, she didn't want to give me any estimate of a completion date but finally said 2-3 days.
Hours later, I just received an email from David M claiming that a specialist named Luca has forwarded my case to the Product Experts (what a joke of a name: "experts") who are "in direct communication with the studios." The email also says "You should receive a response in a the next 7 days." (His typo, not mine.) The continued stretching of the timeline (from same day, to 72 hours, to 5 business days, to 2-3 more days, to the next 7 days) makes even less confident in their technical support for a known issue that they have previously fixed for others (but clearly not in a way that's resulted in training of the whole team).
Who else fully believes that 7 days from now I'll be no closer to seeing this case resolved (either by getting the quest triggered or getting SSB as a playable character)?
Does anyone know of a customer service number where I can actually lodge a complaint about this?
Hours later, I just received an email from David M claiming that a specialist named Luca has forwarded my case to the Product Experts (what a joke of a name: "experts") who are "in direct communication with the studios." The email also says "You should receive a response in a the next 7 days." (His typo, not mine.) The continued stretching of the timeline (from same day, to 72 hours, to 5 business days, to 2-3 more days, to the next 7 days) makes even less confident in their technical support for a known issue that they have previously fixed for others (but clearly not in a way that's resulted in training of the whole team).
Who else fully believes that 7 days from now I'll be no closer to seeing this case resolved (either by getting the quest triggered or getting SSB as a playable character)?
Does anyone know of a customer service number where I can actually lodge a complaint about this?
