Sideshow Bob

Since I was told last time to wait a week, I did (plus two days since I've been sick). There's not much to report. I called today and spoke to a tech who provided no help. I then got her supervisor on the phone (first time they've actually done that despite my repeated requests). He told me the case was escalated to the Studio Group on January 21st (I was told the 15th several times before). He also told me there was no update and refused to give me a timeline. Again, I was told to just keep waiting "for some time" (whatever that even means). So now the Studio Group has had the case at least 10 days (if not 16) and refuses to provide any feedback whatsoever. It's clear that the overall strategy is to keep telling players to wait for a solution until they just stop asking for one. That's fine. The emails start today and will include a link to this thread. This issue is going to be resolved either with SSB added to my game (and a significant number of donuts for wasting my time) or with me ultimately quitting the game and applying my time and money elsewhere.