Those who have missing donuts, post it here......

Started off with approx 130 donuts before update, lost 93 (37 left) the other day, and lost another 30 today. Now I'm down to 7 measly donuts. I hope ea can fix this soon but this sounds like a massive problem and can't see how they can reimburse everyone the exact amount they lost....Very random amount of donuts people are losing...

After getting someone to restore my donuts yesterday morning, I lost a few more last night. I'm not going to chat with EA rep after EA rep again, so please, EA, fix this quickly before everyone stops playing this game.

UPDATE: Just had a very quick and productive chat with Norman from EA. He, like so many others, assured me that the studio team is working on a fix, but he immediately returned my donuts. For now, that's all I can hope for.

It was nice to get some donuts back yesterday. It now this morning I won 5 on Sideshow You and it didn't add any donuts to my balance. Agh, frustrating!

They still haven't fixed this? I refuse to turn the game on before : P

please hang onto your open/closed ticket numbers, the mod team may need them. We are working behind the scenes trying to help.

CLWggg wrote:

74hands wrote:
Lost 28, contacted EA for a second time, guy named Malcolm gave me 30 back "as a gesture of goodwill". All right, I'm happy to get my donuts back, but "a gesture of goodwill" to me implies I might not have been honest about losing them. I'm sure it's just part of the script, but wording can be quite powerful in both a good and a bad way.

Pretty sure the root cause was me moving SF buildings from SF to SH. Haven't done it again and it hasn't reoccurred.

A "gesture of goodwill" in no way implies any suspicion of dishonesty on your part - it's a standard phrase, and it simply means that the party offering a "gesture of goodwill" (in this case, EA) is doing so to demonstrate its good intentions.

Yes, I agree completely with CL Wigg. And the poster above him, as they said, the 30 donuts refunded, rather than the 28 you lost, was the "gesture of goodwill". The extra 2 donuts was not required, but it was a way of them apologizing for your bad experience. I do not believe they question your honesty at all, and I am sorry you felt that way.

smithrober347 wrote:
I was missing some donuts after the update, contacted customer support and now they are back! Live chat, no wait!

You're more lucky than others.

I lost 18 donuts but a quick live chat session got them (plus 2 more) restored with no trouble.

I've been trying to watch my donut count carefully but I didn't notice the loss right away, maybe because it went from 986 to 968 and the two numbers look so similar. I did notice however that the 18 happens to match the amount of donuts it offered to let me buy a square of land for when I didn't have enough yoga mats. Obviously I canceled, and later went back and purchased it for the 15 yoga mats once I had accumulated enough, so maybe the bug is that it kept that donut amount somehow and charged both the donuts and the yoga mats when I went back for it. Or it might just be a coincidence, I don't know.

I hope they figure it out and get it fixed soon.

Bummer. Still no fix? I have been waiting to play. Was hoping the change over to the new week's prizes would do the trick. :( Still hoping for an easy fix so that everyone can get their donuts back soon. I was glad to see everyone trying to help each other. That is what continues to make this forum a good place. :)

So is there a patch out to fix this yet or not?! I want my donuts back!!!!!