Those who have missing donuts, post it here......

Just gone back to check if my donut confirmation was off, it was on. Haven't lost any more donuts since. Hoping for a fix soon.

The last screengrab I have of my game and donut totals is 7/25 in the afternoon (I was at 184 and it was stable at that number on 7/26, 7/27 and 7/28, so I stupidly didn't capture those days) logged in this morning, ran a few chair collection runs and noticed my donut total had been reduced to 0.

Things I did in my town between 7/28 and 7/29 -- levelled up valet parking to level 5 (I don't like the look of the mansions and am not grinding for higher REV, I'm focusing on things I like the look of, I'm around 60M REV right now), purchased/placed a 2nd beach front stair case for 50 chairs, purchased the land square for 50 tablets on the beachfront, added Marge to the characters earning (Dr Hibbert was the next unlockable but I still needed some item to unlock him)) (for completeness, My Costington's has been in SH from the beginning and I didn't see a donut reduction before this one)

I liked the decorating potential of this update (even if I was never going to reach the highest levels of prizes but right now I'm off to report to support (I was willing to gamble with these donuts as they were all donuts I earned as bonus donuts in the last couple of events but I'm not going to spend money to replace them) and so will not be playing until a fix is launched (my two side towns are still at a screnncapped/stable number of donuts but they are at a lower REV, lower level of leveling up

it's a shame, I liked the new fences :(

casby wrote:
The last screengrab I have of my game and donut totals is 7/25 in the afternoon (I was at 184 and it was stable at that number on 7/26, 7/27 and 7/28, so I stupidly didn't capture those days) logged in this morning, ran a few chair collection runs and noticed my donut total had been reduced to 0.

Things I did in my town between 7/28 and 7/29 -- levelled up valet parking to level 5 (I don't like the look of the mansions and am not grinding for higher REV, I'm focusing on things I like the look of, I'm around 60M REV right now), purchased/placed a 2nd beach front stair case for 50 chairs, purchased the land square for 50 tablets on the beachfront, added Marge to the characters earning (Dr Hibbert was the next unlockable but I still needed some item to unlock him)) (for completeness, My Costington's has been in SH from the beginning and I didn't see a donut reduction before this one)

I liked the decorating potential of this update (even if I was never going to reach the highest levels of prizes but right now I'm off to report to support (I was willing to gamble with these donuts as they were all donuts I earned as bonus donuts in the last couple of events but I'm not going to spend money to replace them) and so will not be playing until a fix is launched (my two side towns are still at a screnncapped/stable number of donuts but they are at a lower REV, lower level of leveling up

it's a shame, I liked the new fences :(

eta: live chat is great got the donuts back within the hour plus some apology donuts -- lesson learned screenshots are your friend (I still won't play once I confirm that the donuts were returned until we are told the glitch was fixed -- I don't want to risk it and I don't want to add more problems onto the EA support people's desks

Anyone losing donuts since the July 29th app store update? Please let us know.

NarraMine88 wrote:
Anyone losing donuts since the July 29th app store update? Please let us know.

Interested in this as well, since I'm not starting Springfield Heights until we are confident its resolved.

just lost 21 more donuts today , didnt download anything yet. total lost 77 donuts

I lost 50 donuts. :cry:

here is the link to the updated lost donut instructions:

http://forum.ea.com/eaforum/posts/list/10344857.page

When I called EA tonight I was transferred to India. I had a different glitch, similar to when 2nd SVT was trapped in inventory. I had an EA rep pull him right out of there but it was a rep right at EA, I was not transferred. We've all come to realize as of late there are various EA techs and some are sub contracted? My advice would be to use the above link (link inside post) put in for a call back during regular business hours California time. I had a hard time understanding the out sourced person's heavy accent, they were however very nice, but told me 24-48 hours when I know if fact it can be yanked right out. Not mad, I just have junk trapped in storage not as bad as losing donuts, but thinking you'd do better talking to someone directly at EA. And again good luck all!!!!!

I lost all of my donuts today (I have not updated yet). I just got done with chat and he told me that he would have to escalate my issue. The only things he asked me was the number of donuts I'm missing and my mayhem ID. He told me that I would get an email in 1-2 days and that he hoped I would be compensated.

I find it interesting that some have already been compensated but I had to be escalated. I'm curious as to why that is.

mimi12810912 wrote:
I lost all of my donuts today (I have not updated yet). I just got done with chat and he told me that he would have to escalate my issue. The only things he asked me was the number of donuts I'm missing and my mayhem ID. He told me that I would get an email in 1-2 days and that he hoped I would be compensated.

I find it interesting that some have already been compensated but I had to be escalated. I'm curious as to why that is.

were you sent to India or talk to someone at EA?