Those who have missing donuts, post it here......

bretro85 wrote:
I lost only 2 donuts from my auto confirm not working due to a 30 second task :?
Nothing major, but still a donuts are donuts.... :cry:

Hi Bretro :D! Have you checked to see if your auto-confirmation for donut spending is turned off? That sometimes happens when the game updates, so it's always worth making sure it is on after an update.

FINALLY got my 27 donuts back plus 3 extra for a total of 30. So what have I learnt through this treacherous ordeal? I've learnt it's a matter of luck when it comes to who you get on the recieving end of ea. 4 times I made a complaint with nothing, on my fifth try I got my donuts back and issue resolved in minutes. Must must faster than the initial two weeks since I initially lodged the dispute. Right person, job done. Ea need to focus alot more on customer representation, though there all polite,only a few seem to know how to really solve issues and not just "pass the buck" like they initially did to me for two weeks.

I have still managed to lose 21 donuts after the update after looking at land expansion on Springfield Heights and my confirm donut spend is on did not purchase the land either :cry:

Finally received an email from EA saying they had added the 94 donuts I lost back to my account. Plus an extra 6 to round it off to 100.

To all those still waiting - hang in there. Seems they've got their act together at last.

DJ-Alchemist wrote:
Finally received an email from EA saying they had added the 94 donuts I lost back to my account. Plus an extra 6 to round it off to 100.

To all those still waiting - hang in there. Seems they've got their act together at last.

Good news indeed!

Has the latest update fixed this problem :?: I'm scarred to move anything in case I lose the few I have left :?

Had a e-mail from Rachel from EA 80 donuts back on my account.

I had a very unusual encounter with support chat on this issue. I lost a bunch of donuts over 2 days. I had 2 screenshots of the start and finish, but don't know what else I did in that period. I may or may not have made a purchase. My donut count was pretty weird for that couple days. I rushed a 2 donut job and it never took the donuts, then when I rushed another 2 donut job I lost a whole bunch. I waited until the fix expecting them to be returned. When they were not I contacted support. They asked me to upload the screenshots of my donut count, which I did. Then very early on in the conversation I was sent this message:
"Due to the complexity and resources required for these investigations, any compromised or missing content claims that are found to be false or fraudulent in nature following the investigation may result in actions being taken on the account, up to and including account closure. Bearing this in mind, would you like for us to proceed with your investigation today?"
I have never seen this from support before, so I told the advisor that I can't be sure of the exact loss, I just know that a bunch disappeared over the three day period. When I tried to get more information on what the warning was about he just kept working and escalated my ticket. Has anyone else been presented with this warning? Its a great way to scare you off when you don't know the exact loss, guess wrong and they may close your account?
Just wondering.

I'm down to only 2 donuts. I definitely lost some but unfortunately I don't know exactly how many. I don't know exactly what to do. :-(

I lost two more donuts so I lost a total over 30 donuts. It is not worth it visiting neighbors tapping for donuts and lose them in my town.