Town has been totally rearranged. All donuts missing, premium items gone
only thing you could really do is contact EA. If they don't do anything about it then sorry buddy :?
Forum Discussion
My chat transcript from a few minutes ago
info: Your approximate wait time is 1 minute.
info: Your approximate wait time is 1 minute.
info: Your approximate wait time is 1 minute.
info: Your approximate wait time is 1 minute.
info: You are now ready to chat with Hemank.
Hemank: Thanks for contacting EA Customer Experience, my name is Hemank. How may I assist you today?
you: Hello
you: Sorry
you: My town was gotten into by another person that sold my items, used my donuts, and spent my money
you: Hello?
Hemank: Sorry for the late reply I'm having latency here in my end.
Hemank: Hi
you: I fell victim to the glitch that allowed other players to access other players lands.
Hemank: I apologize for the inconvenience caused. I'll do my best to address your concern.
you: All I need is a "reset" of to what my town was before. I had a TON of holiday/premium items that you cannot get back that were sold by this intruder.
Hemank: It seems you have already contacted us via Email regarding the same issue and you were replied to that also.
you: The reply thinks that I "lost" my springfield. They were not understanding of my problem. The email states that I need to re-login to acces my springfield.
you: My springfield is STILL THERE, and I can access it. The problem is that the glitch that allowed players to get into other players springfield let someone OTHER THAN ME into my springfield and THE OTHER PERSON spent MY money, MY donuts, and sold MY buildings.
Hemank: May I know the amount of money and donuts which were sold from your account?
you: I don't know the EXACT amount. I had over 2,300,000 money and between 14-20 donuts. The main issue is the buildings and premium items that were SOLD. There were quite a few and the premium items cost donuts, which in turn costed REAL MONEY. I'm not concerned about the money or extra donuts I had, I just want my premium/holiday items back and my Springfield returned to how it was BEFORE the glitch which EA hasn't fixed allowed this.
Hemank: Would you mind if I place your chat on hold for couple of minutes to look into the issue and get this resolved?
you: Look, All I need is a town reset to what the town was on Wednesday March 26th.
you: Not a problem
Hemank: I'm afraid; it's taking longer than expected, may I continue to put your chat on hold for few more minutes as I am getting this case consulted with the specialist,
you: not a problem
Hemank: Please provide me the items name that is missing?
you: I can't remember them all. I do know that my Tire Fire is missing, and a few Holiday/special event items are as well. I had so much stuff, being as I have been playing from the beginning, I don't 100% know what is gone.
Hemank: Then it would be difficult to resolve this, whatever you are able to recall please tell me the same.
you: Is there any way just to set the town back to a previous day?
Hemank: Your case is being investigated by the specialist and they need the information relating it.
Hemank: No it is not possible to revert back, but please wait let us try to resolve this whatever possible,
Hemank: May I know when this incident took place?
you: It was between Wednesday March 26th and Friday march 28th. Right before I found out how to contact you guys
Hemank: I am sorry that is taking time, as your account is being investigated to look for the resolution.
Hemank: I am sorry but we won't be able to track the list of missing items
you: That's fine. Just want to get it taken care of.
you: I do know that the Tire Fire, and Piece of crap car are missing. Other than that I really don't.
Hemank: I am escalating this case to the Specialist they would revert back to your email.
you: If I could just get those items back it would be GREATLY apprecited. Like I said, the money and other stuff aren't a concern to me.
Hemank: I have mentioned all the details regarding the issue, I hope your issue would get resolved.
you: What is the next step?
Hemank: They will contact you via email, and would get this resolved.
info: Your approximate wait time is 1 minute.
info: Your approximate wait time is 1 minute.
info: Your approximate wait time is 1 minute.
info: Your approximate wait time is 1 minute.
info: You are now ready to chat with Hemank.
Hemank: Thanks for contacting EA Customer Experience, my name is Hemank. How may I assist you today?
you: Hello
you: Sorry
you: My town was gotten into by another person that sold my items, used my donuts, and spent my money
you: Hello?
Hemank: Sorry for the late reply I'm having latency here in my end.
Hemank: Hi
you: I fell victim to the glitch that allowed other players to access other players lands.
Hemank: I apologize for the inconvenience caused. I'll do my best to address your concern.
you: All I need is a "reset" of to what my town was before. I had a TON of holiday/premium items that you cannot get back that were sold by this intruder.
Hemank: It seems you have already contacted us via Email regarding the same issue and you were replied to that also.
you: The reply thinks that I "lost" my springfield. They were not understanding of my problem. The email states that I need to re-login to acces my springfield.
you: My springfield is STILL THERE, and I can access it. The problem is that the glitch that allowed players to get into other players springfield let someone OTHER THAN ME into my springfield and THE OTHER PERSON spent MY money, MY donuts, and sold MY buildings.
Hemank: May I know the amount of money and donuts which were sold from your account?
you: I don't know the EXACT amount. I had over 2,300,000 money and between 14-20 donuts. The main issue is the buildings and premium items that were SOLD. There were quite a few and the premium items cost donuts, which in turn costed REAL MONEY. I'm not concerned about the money or extra donuts I had, I just want my premium/holiday items back and my Springfield returned to how it was BEFORE the glitch which EA hasn't fixed allowed this.
Hemank: Would you mind if I place your chat on hold for couple of minutes to look into the issue and get this resolved?
you: Look, All I need is a town reset to what the town was on Wednesday March 26th.
you: Not a problem
Hemank: I'm afraid; it's taking longer than expected, may I continue to put your chat on hold for few more minutes as I am getting this case consulted with the specialist,
you: not a problem
Hemank: Please provide me the items name that is missing?
you: I can't remember them all. I do know that my Tire Fire is missing, and a few Holiday/special event items are as well. I had so much stuff, being as I have been playing from the beginning, I don't 100% know what is gone.
Hemank: Then it would be difficult to resolve this, whatever you are able to recall please tell me the same.
you: Is there any way just to set the town back to a previous day?
Hemank: Your case is being investigated by the specialist and they need the information relating it.
Hemank: No it is not possible to revert back, but please wait let us try to resolve this whatever possible,
Hemank: May I know when this incident took place?
you: It was between Wednesday March 26th and Friday march 28th. Right before I found out how to contact you guys
Hemank: I am sorry that is taking time, as your account is being investigated to look for the resolution.
Hemank: I am sorry but we won't be able to track the list of missing items
you: That's fine. Just want to get it taken care of.
you: I do know that the Tire Fire, and Piece of crap car are missing. Other than that I really don't.
Hemank: I am escalating this case to the Specialist they would revert back to your email.
you: If I could just get those items back it would be GREATLY apprecited. Like I said, the money and other stuff aren't a concern to me.
Hemank: I have mentioned all the details regarding the issue, I hope your issue would get resolved.
you: What is the next step?
Hemank: They will contact you via email, and would get this resolved.
