ke2nedy wrote:I purchased the boatload of donuts (with the extra 720) on Friday morning, but still haven't received them.When I went through the on-line chat with EA they eventually said that there was a problem with the servers, and that my donuts should show up in the next two days.They never gave me the phone number for EA support, and I can't find it on their page, so if someone knows what it is please post it here.Hi if you look in my sig above my banner you will see a URL link. Click on that and it will take you to the right section you need to contact EA. :-)

Thanks, but i've been through the online stuff. What I need is a phone number which isn't listed on the help page.

Short answer. A there isn't one.Online or they can call you...

ke2nedy wrote:Thanks, but i've been through the online stuff. What I need is a phone number which isn't listed on the help page.http://help.ea.com/en/article/the-best-way-to-call-an-ea-support-advisor/

help.ea.com has the option of Live Chat or phone call. A call is more effect & will come from, probably, the new center in Austin, TX by staff who play TSTO.

if you have iTunes they are closed from December 22 to 29 for the holidays

Two days, still no donuts | EA Forums

ke2nedy
11 years ago
Thanks, but i've been through the online stuff. What I need is a phone number which isn't listed on the help page.
Annathewicked
Rising Traveler
11 years ago
Short answer. A there isn't one.
Online or they can call you...
brookesaywhatx
11 years ago
ke2nedy wrote:
Thanks, but i've been through the online stuff. What I need is a phone number which isn't listed on the help page.

http://help.ea.com/en/article/the-best-way-to-call-an-ea-support-advisor/
furrykiltman
11 years ago
help.ea.com has the option of Live Chat or phone call. A call is more effect & will come from, probably, the new center in Austin, TX by staff who play TSTO.
matthiebert897
New Spectator
11 years ago
if you have iTunes they are closed from December 22 to 29 for the holidays
barryriddl474
Seasoned Newcomer
11 years ago
They do have a direct phone number to their offices in California, but I've posted it before and it was deleted. Last time I had an issue, I simply googled their direct phone number and received better results than you would probably believe.

Seriously.
deadroses3188
11 years ago
Guess it's not just me. I am also missing my donuts from the Gil sale too. I have the receipt in my email and everything. I only had time to contact them direct from the receipt. I'll have to super investigate late today. UGH :evil:
suetopia
11 years ago
barryriddl474 wrote:
They do have a direct phone number to their offices in California, but I've posted it before and it was deleted. Last time I had an issue, I simply googled their direct phone number and received better results than you would probably believe.

Seriously.

The direct number now has a message stating to go to the web site, I believe, where you can choose a call back as one of the options. That may be why it was removed.
barryriddl474
Seasoned Newcomer
11 years ago
suetopia wrote:
barryriddl474 wrote:
They do have a direct phone number to their offices in California, but I've posted it before and it was deleted. Last time I had an issue, I simply googled their direct phone number and received better results than you would probably believe.

Seriously.

The direct number now has a message stating to go to the web site, I believe, where you can choose a call back as one of the options. That may be why it was removed.

The last time I called, I tried a toll free number that only had a recording to go to a site. The number I then called, as if I were calling a friend that worked there and I was just down the street (meaning with a California area code) was EA's front door basically. That may have changed since a few months ago though.

I was literally still on the phone with EA's rep there when 2 specialists called me back.
cooldaddy421
11 years ago
Same problem here not seeing any donuts yet. I opened a ticket a few hours ago. But it is sunday and they may have a small staff working today.