Two days, still no donuts

When I contacted support, the person told me he couldn't fix it for me, and that we have to wait for the development team to fix it. I wouldn't bother calling unless everyone else starts receiving their donuts and you don't.

I'm awaiting resolution of the same issue and got the same response when I contacted EA support yesterday. My plan is to wait until Tuesday morning before I contact them again, assuming they don't fix the issue on Monday. No sense in complaining again before the developers have a chance to look into the issue. Seeing as it affected paying customers (possibly lots of them) I expect it will be a/the top priority on Monday.

HisWrath wrote:
I'm awaiting resolution of the same issue and got the same response when I contacted EA support yesterday. My plan is to wait until Tuesday morning before I contact them again, assuming they don't fix the issue on Monday. No sense in complaining again before the developers have a chance to look into the issue. Seeing as it affected paying customers (possibly lots of them) I expect it will be a/the top priority on Monday.

I am pretty sure the game will not just decide to award you the donuts after an update to fix bugs, regardless of what a rep told you. The purchase didn't take. This problem happens a lot, and it happened to me a year ago. If you do get the donuts, I think it'll be because they took down your info to reimburse you.

If the sale were still going on right now, I'd tell you to buy the donuts again, then request a refund for the first transaction from Apple or Google.

No harm in waiting until Tuesday, but you will need to be persistent with them to get your donuts. Sorry about this :( and good luck

After you email EA with all needed info, call them here VVVV for best results (this worked perfectly for me about 3 months ago).

Thanks to everyone suggestions here I just got all of my donuts. I had them call me and it took just a few min and they were there.

I hope everyone got their donuts. Same thing happened to me, I did live chat Saturday morning (took 2 hours in the que!) and got my boatload and they even through in an extra 60 donuts. :D

How long does it usually take for a call back?

Is over an hour and a half typical wait time for a phone call? :( (still waiting)

Good luck, i got some and it took me 48hrs of non stop trying 2 get what i paid 4. Bad thing i missed what i wasaiming 4.