I have recently had the dreaded glitch where the game is made unplayable with the character heads in the top left corner not working, recycling depot, Springfield heights broken etc...https://forums.ea.com/en/the-simpsons-tapped-out/discussion/125663/character-button-springfield-heights-and-railyard-not-workingAnyway unfortunately the day before this happened I had spent 350 donuts on the St. Patricks Day Mystery Box. The only solution I had was the team to perform a roll back to before this. I agreed as I knew from the forum that this was the only way to get the game working again. However while I expected that I'd lose the 5 MB items I thought my donut total would return to how it had been at that point in time. I am now speaking to EA who are flatly refusing to do anything to address this situation. I will keep pursuing this but its not looking hopeful at this time.Going forward I am always going to stagger purchases over the time period they're available as otherwise you may lose the lot and the sprinkles as I've found out. It may be worth everyone considering this strategy as the bug that hit me is a nightmare! If you do need a roll back your loses won't be as bad hopefully.

"Reckless_Rod;c-1921869" wrote:Same with me, my game glitched yesterday, I got them to roll it back today, and none of the issues or glitches are even fixed. This is so frustrating. Make sure you are logged out of the game on every device it's installed on and get them to try the roll back again. It took two attempts for me.

I just experienced this glitch right now. A bunch of past mini events said i was outta time but i could still earn the prize. Clicking on the head in the corner just dont work. Event button in top right of the screen is now gone but im only on step 2 or 3 of the prize track.Im not calling someone to fix this, if its the end its the end for me

I've logged back in this morning and the bug is back. Think this may be the breaking point for me. I cannot be bothered spending ages on the phone again when there's no guarantee that it won't just happen again. Sad that such a major problem hasn't been addressed.

"Macca99999999;c-1922389" wrote:I've logged back in this morning and the bug is back. Think this may be the breaking point for me. I cannot be bothered spending ages on the phone again when there's no guarantee that it won't just happen again. Sad that such a major problem hasn't been addressed. You are not on you're own, since the launch of this mini event I've had my game rolled back twice (with a loss of donuts each time) and it's also supposed to have been fixed by a game specialist and was fine last night at 10pm(UK GMT), I logged back in again this morning only to find the whole thing start yet again so in less than a week I've been hit with this glitch 4 times now and I just can't be bothered to try and get it rolled back/bodged yet again then start to play while fully expecting it to go bad again in a few hours, it's been a great game that I've thoroughly enjoyed over the years but for me it's become time to call it a day, with that I'll say bye to my great neighbours and hope that you never have to put up with this game breaking glitch. Gary

Warning Regarding Purchasing Premium Items - Ongoing Major Glitch

barger9
7 years ago
Upon further inspection, SH, money mountain,IRS, and monorail have all reverted back to square one. This is very frustrating and not a fun way to play this game.
chrisdirai146
7 years ago
"barger9;c-1924527" wrote:
Upon further inspection, SH, money mountain,IRS, and monorail have all reverted back to square one. This is very frustrating and not a fun way to play this game.

Use the EA help function online. Select email contact state your issues and what efforts you have gone to already to remedy ( i.e. clear cache, force stop, uninstall/reinstall, forum suggestions, etc.) And let them know you are experiencing what others have reported on the forum here. I specifically asked not to be rolled back but in the end it was required. Yes, I lost almost all progress in the current event but I have been able to play hassle free since they rolled it back. Note- be nice and courteous to the rep and they will treat you the same. I was given 50 donuts for my troubles all said and done and I didn't ask for compensation.
KrustyBrand
7 years ago
"barger9;c-1924582" wrote:
I have seen reports of this happening multiple times to people. I would hate to go through all this and it happen again next week. I don't know.

In the absence of hard data, all we can do is guess, but based on user reports made in this forum it does seem as though if you’ve been bitten once by this particular bug, the odds of it appearing in the future increase.
crickett40
7 years ago
EA's latest suggestion to me was to play the game on someone elses phone. Ummm, if my account has this cancer and it has it on both devices i play on, then why would using a friend's phone fix it?? Warning to people just getting this disease, EA will tell you anything to get your case closed, even if it's not true. They are "diligently working on a fix". So am I. There, I said it, so that absolutely makes it true. So, people, don't worry, I'm diligently going to fix this for all of us. Smh
Lifewoos
7 years ago
"Elfyplusjojo;c-1927255" wrote:
I'm about to purchase some donuts. My game hasn't glitched yet. Do you think I should go ahead anyway?

I wouldn't advise anyone to buy any donuts as long as this is going on especially now when you can get stuck unable to gain donuts and the CS response is to post your concern here on the forums.

They actually tell people "I would suggest you to post the concern on EA official forum. Forums are the best platform to directly communicate with the EA developers." then you are given the link.

I would not advise anyone to spend any money on the game until this is fixed.
daved7637397
7 years ago
"Lifewoos;c-1927307" wrote:
"Elfyplusjojo;c-1927255" wrote:
I'm about to purchase some donuts. My game hasn't glitched yet. Do you think I should go ahead anyway?

I wouldn't advise anyone to buy any donuts as long as this is going on especially now when you can get stuck unable to gain donuts and the CS response is to post your concern here on the forums.

They actually tell people "I would suggest you to post the concern on EA official forum. Forums are the best platform to directly communicate with the EA developers." then you are given the link.

I would not advise anyone to spend any money on the game until this is fixed.

Maybe if the money starts to dry up they will be motivated to help people instead of dumping them here with some bull about developers, which doesnt even sound right. The best way to "directly" contact someone is on the phone or by email, not by posting in a random tread on a public fourm website
KrustyBrand
7 years ago
"Lifewoos;c-1927307" wrote:
"Elfyplusjojo;c-1927255" wrote:
I'm about to purchase some donuts. My game hasn't glitched yet. Do you think I should go ahead anyway?

I wouldn't advise anyone to buy any donuts as long as this is going on especially now when you can get stuck unable to gain donuts and the CS response is to post your concern here on the forums.

They actually tell people "I would suggest you to post the concern on EA official forum. Forums are the best platform to directly communicate with the EA developers." then you are given the link.

I would not advise anyone to spend any money on the game until this is fixed.

Sorry, disagree.

1. While, admittedly, quite a few people have reported this bug, as a proportion of the entire user base, the number of those affected seems relatively tiny.

2. We’ve heard recently through the grapevine that developers are working on a fix that may take the form of a patch that could soon be pushed out to all users. That will be great, if true. But we’ve heard similar claims before. This bug has existed for the greater part of a year. Who knows with any degree of certainty when it will be behind us?

My advice, for what little it may be worth: If your game isn’t glitched and you were planning on buying donuts, go ahead an buy ‘em.
chrisdirai146
7 years ago
Everything here is true. The only thing I might suggest is that in your correspondence with the rep, make it well known ahead of the troubleshooting that you have already cleared cache, force stopped, uninstalled/reinstalled and that you need a rollback to xx date, the day before you had the bug hit. If you help them, they will help you. Letting them know that you have researched the issue on the forum and taken the initial steps shows them you have basic knowledge of what is the actual issue. Rollbacks are no fun, you lose progress and it's frustrating to have to deal with. At least it's not like the summer where some of us could log in for a few minutes a day before the crash cycle hit...that took months before it was fixed for me...
middlehead
7 years ago
"chrisdirai146;c-1927444" wrote:
Everything here is true. The only thing I might suggest is that in your correspondence with the rep, make it well known ahead of the troubleshooting that you have already cleared cache, force stopped, uninstalled/reinstalled and that you need a rollback to xx date, the day before you had the bug hit. If you help them, they will help you. Letting them know that you have researched the issue on the forum and taken the initial steps shows them you have basic knowledge of what is the actual issue. Rollbacks are no fun, you lose progress and it's frustrating to have to deal with. At least it's not like the summer where some of us could log in for a few minutes a day before the crash cycle hit...that took months before it was fixed for me...

I’ve had to have my game rolled back three times in the last three months, twice in the last week. These last two times, I started both by telling them essentially “I’ve seen this before, you need to do a roll back, yes you have permission.”

But this last time, the rep claimed they could only do it as a one-time exception, as if doing their job and fixing a broken game was some kind of favor.
daved7637397
7 years ago
"whitebj12900;c-1927546" wrote:
"middlehead;c-1927533" wrote:
"chrisdirai146;c-1927444" wrote:
Everything here is true. The only thing I might suggest is that in your correspondence with the rep, make it well known ahead of the troubleshooting that you have already cleared cache, force stopped, uninstalled/reinstalled and that you need a rollback to xx date, the day before you had the bug hit. If you help them, they will help you. Letting them know that you have researched the issue on the forum and taken the initial steps shows them you have basic knowledge of what is the actual issue. Rollbacks are no fun, you lose progress and it's frustrating to have to deal with. At least it's not like the summer where some of us could log in for a few minutes a day before the crash cycle hit...that took months before it was fixed for me...

I’ve had to have my game rolled back three times in the last three months, twice in the last week. These last two times, I started both by telling them essentially “I’ve seen this before, you need to do a roll back, yes you have permission.”

But this last time, the rep claimed they could only do it as a one-time exception, as if doing their job and fixing a broken game was some kind of favor.

I just got off the phone with them (3rd time today). I asked for a rollback the rep acted like he had no idea what I was talking about. Then stated that they are aware of this issue and are working on a fix. I asked if this was just **** or not as it appears of have been an issue for months now. He didn't really answer outside of telling me that they are working on it.

So maybe they finally have enough people calling in to actually fix it now or it was just ****. either way, if it's not resolved within a week for me, i'll probably just uninstall.

They've been "working" on it since last June.