12 years ago
Missing character
Ive had this issue too with every premium character ive bought. I bought them all twice and they disappeared again. Unfortunately this is a known issue but with no resolution. I have a case open with EA over it. All i can suggest is you open one too. They are looking into mine but so far its been a couple weeks and my characters and donuts are still gone. Google did refund me for the donuts packs i bought. They may for you too.
Side note - all premium buildings ive purchased have stayed but i havent tried buying a premium building that includes a character.
Side note - all premium buildings ive purchased have stayed but i havent tried buying a premium building that includes a character.