Forum Discussion

Peri1156's avatar
Peri1156
12 years ago

Missing character

Ive had this issue too with every premium character ive bought. I bought them all twice and they disappeared again. Unfortunately this is a known issue but with no resolution. I have a case open with EA over it. All i can suggest is you open one too. They are looking into mine but so far its been a couple weeks and my characters and donuts are still gone. Google did refund me for the donuts packs i bought. They may for you too.
Side note - all premium buildings ive purchased have stayed but i havent tried buying a premium building that includes a character.
  • Peri1156's avatar
    Peri1156
    12 years ago
    Could you give me your link with EA and how did you contact Google with this thing? In Google Play there is only one link to answers.ea site, where I already wrote same things as here. Thanks for your help!
  • mysteerye's avatar
    mysteerye
    12 years ago
    For google play and ea go to Contact Us. Google play gives an immediate call if you give them a number. With ea it opens a case where they will ask a whole ton of questions about the device you use to play and specifics on your issue.
    If you choose to speak with google on the phone let them know that this is a known issue and ea has no solutions. In fact, I forgot to mention that I'm on my 2nd case with ea over this same issue. The first time they replied "sorry but we cannot replace in-game content" and then they closed the case. Dont let them pull that crap even if google refunds you. Ea should take responsibility for their game and offer solutions or at the very least compensation for your troubles if they want you to shell out any more money for the game in the future.

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Share your gameplay tips, how-to's and gameplay guides for The Simpsons: Tapped Out.

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