Digital UFC 5 Points - No Credits
My son received two digital UFC 5 Point 2,800 for his birthday. I was able to follow redemption instructions for redeeming on Microsoft but after 24 hours still not points. I verified they both show as redeemed in order history of Microsoft account prior to reaching out to Microsoft support. They had me try several things including resetting console, keeping games and data all to no avail. They suggested I reach out to EA for support. I provided EA support with all the appropriate details and still no points. EA says they can't even find record of this game on my Microsoft account and show no products associated with the two 2,800 point product keys. They suggested I post on this forum. Very frustrated to say the least. I appreciate any assistance anyone can offer.