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helicon1's avatar
helicon1
2 years ago

PS5 physical pre-order bonus code problem

I pre-ordered the physical copy of UFC 5 (PS5) from Amazon for my son for his birthday.

I received the game yesterday then the email.from Amazon today with the pre-order bonus code.

I tried to redeem it on my son's PS5 profile but it would not redeem due to parental controls.

My son is 16, the game is rated for 16 and nowhere in the.PS5 settings is anything relating to this blocked by family management.

I had to redeem the code using my account, but then I discovered that it only unlocked the bonus content for my profile. It's not showing up in my son's game. I didn't know this would be the case when redeeming on my account.

I really want my son to have the extra content on his profile and it's frustrating that it doesn't work especially when I bought the physical copy for his birthday and my son played it first.

Is there any way to resolve this and get the bonus transferred to my son's profile?

Regards.

James.

technical issues

2 Replies

  • helicon1's avatar
    helicon1
    2 years ago

    Hi, thanks for your reply.

    Sorry for the delay getting back to you.

    I contacted your advisors using that method but they advised me to contact Amazon.

    To be honest I'm not sure they even understood my issue.

    I contacted Amazon to see if I could get another code but they were unable to help.

    I then contacted Sony to see why I was unable to redeem the code on my sons profile, they were also very unhelpful but they did say if I was able to get another code then they might be ablet to help me apply to my sons profile.

    Is there any way you could help me get another code?

    I'm really disappointed that I'm not able to get this content on my sons profile.  I wish it had been clear that the code was profile specific, I would really have thought that redeeming it on the main PS5 account would apply the content for all users.

    Kind regards.

    James.

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