I bought ufc5 Deluxe but can only install standard edition

I have and I keep getting a different agent I’ve gotten about 6 emails and every time I get one it’s always a new question about my issue when I was very clear about the issue to begin with. I’ve had to verify my email twice and I’ve provided proof of receipts and everything the last email I got they wanted me to state where I bought it from even though I’ve sent them pictures of the receipts and the person who emailed before that had said they would help me with the PlayStation purchase. They are literally giving me the run around with out fixing the problem I’ve been emailing with them for 3days now it’s getting ridiculous. It really feels like EA stole my money.