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solivaganto's avatar
solivaganto
Seasoned Newcomer
5 months ago

Unable to Link EA Account to PSN – Stuck with Old Disabled Account

Guys, I got UFC 5 on PS5 but can’t log in to EA because my old EA account is linked to my PlayStation Network, and I’m unable to unlink it. It says:

Your accounts can’t be linked because your PlayStation™Network account MisterCyberX is already linked to your EA Account for d9****@disabled.ea.com. An EA Account can only be linked to one PlayStation™Network account in its lifetime.

I opened two cases on the EA Help website, but I’ve been waiting for nearly two days with no response.

Has anyone else faced this issue? Any solutions?

5 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey there, 

    To get assistance re-activating your account, you will need to contact EA Help Support. If you sent an email, it might take a couple of days for the team to respond. If you would like an immediate response, I suggest that you contact them via chat: 

    How to chat with EA Help

    1. Log in to your EA Account.
    2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. Select Chat with us or Start chat.
    4. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    5. Select Send.
    6. A chat window will open when you’re transferred to an advisor.

    After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

    For more information please see: How to get help with your EA Account

  • solivaganto's avatar
    solivaganto
    Seasoned Newcomer
    5 months ago

    This is what I did... I don't see any live chat option anywhere. Please see the screenshots I attached—it's just this stupid AI thing. Well, looks like I'm not going to be playing any EA games.

     

  • solivaganto's avatar
    solivaganto
    Seasoned Newcomer
    5 months ago

    This is what I get using link you mentioned. 

    A funny thing—two cases I opened say "resolved," but actually, nothing got fixed. I just need to unlink my old EA account, which was deleted a long time ago, so I can link my new one.

     

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    I'm sorry to hear you're not getting the chat option. Do you have another EA account that you can log into and try contacting support from there? 

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