I cant access my old email adress

I did that and an advisor still didnt answer.

Cant you give me a Telephone number or something just to call someone and find a sollution instead of waiting for answer from someone I dont even know if they gooing to answer me or not.

@EA_AljoYou are always giving me the link to that headache page that doesnt even help in my case. Since a month I'm stucked on that page and it didnt even helped me at all.

I still can't play

@ssel13 

Once again, you need to create a new case. Your cases are currently not being investigated. Just make a new one from the link I specified and an advisor should respond. Once created, do not touch it. Do not resume it. Do not add any further details. Resuming your case is causing a delay.

Once again i tell u i did that and still nothing happend. When will u understand that this page doesnt help. Be honest did u ever have a problem like this before??

@ssel13 

I can see you opened a case previously. What I am saying is that you need to open a new case. Please follow these instructions:

1. Go to https://help.ea.com/en/help-home/
2. Type EA Account into the search field
3. Select the EA Account tile
4. Click on See more topics
5. Click on 'I need to update my EA account information'
6. Click on the option for chat

Thank u very much for ur help.

I talked to an advisor and they still couldnt verify me and i asked why and they didnt answered. I asked for a number and they closed the chat its * ridiculous why do i payed all that money. 

I opened yet another case all this feels so weird. Why cant somebody just give me a number that i can call. Not to mention the advisor was bad as . Telling me that she cant verify me, but cant tell me why not even though i gave her all the Informations she asked for and suddenly closing the chat on me because it was all to much for her. She only gave me excuses but couldnt answer a single question. Whats wrong with ea it has been a month now. They still sending a code to an email that doesnt exist anymore. I cant even change my email it should be an easy process to do that but why is ea making it so complicated wtf

Edit: Removed swearing. Per the Answers HQ rules, make sure your posts are free of profanity. -CM

I did everything u said and the 2. Time i got an awesome advisor Himanshu he repaired everything what i have broken with my email.

Now im online again and can play.

Thank you very much EA_Aljo for being so patient with me and sorry for all the trouble 

I have caused.

@ssel13 

Glad to hear it. If you have any other issues, please reach out again.

I have the same issue and there is no way known to me to just contact an advisor who offers real help. Pleas ea just contact me via email i can answear any question you want.