Re: Game Face Marker Error

Sorry not sure I understand.

I've signed in using the only origin account I have. It's not trying to link to anything so can't see how there would be 2 accounts involved, or am I missing something?

7 Replies

Duncs51
6 years ago
having clicked on the link think you are talking about importing the GF but the website will not create the GF in the first place so havn't got to the importing bit yet.
EA_Barry
Community Manager
6 years ago
@Duncs51

Just trying to help ensure you are not seeing an account based issue.

Make sure your images meet the following requirements:

Minimum size: 480 by 480 px

Maximum size: 4096 by 4096 px

Format: JPEG or PNG

Maximum file size: 10 MB
Duncs51
6 years ago
Yeah double checked against them and both images are with in the parameters?
Duncs51
6 years ago
Is there anything else it could be causing the problem?
EA_Barry
Community Manager
6 years ago
@Duncs51

Apologies, we had a long weekend here. Can you try clearing your browser cache and cookies and retry. If it still fails, can you try another browser?

Thanks and sorry again for the delayed reply.
Duncs51
6 years ago
Hi, clearing cache and cookies and hasn't made a different.
Tried internet explorer as alternative browser and can't get past step 3 with no error message just doesn't give option to press 'next' button.
Sorry to keep bothering but is there anything else it could be?
EA_Barry
Community Manager
6 years ago
@Duncs51

I'm running out of ideas, maybe try taking the pictures with a different camera?

There could be a device specific/image format issue.

If that does not work, contact our Advisors to see if there could be something wrong on our side.

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/