EA_Aljo
Community Manager
Community ManagerRe: Input Lag - UFC 3 & 4
Hi there, @d0connell.
I'll try to help find out why you're experiencing input lag. First, are you on a wired or wireless connection?
Forum Discussion
39 Replies
- EA_Aljo
Can you switch to a wire or is your router too far away?
- EA_Aljo
That's probably the issue then. Wireless is unreliable and prone to disconnects/lag. Especially when the signal has to travel through walls and/or floors. This gets worse when there are other devices sharing the same connection. It's worse still when anyone is streaming media while you're playing. Until you get wired, or at a minimum, closer to the router, this will continue to happen. You can try changing the wireless channel you're using. That may help. Also, you could try opening the ports for UFC. They are listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/.
- EA_Aljo
What mode are you playing? If it's Ultimate Team, that mode is still online even with single player modes as it requires an online connection. Would it be possible to move your console to a TV within reach of a wire just to see if there's a difference?
- EA_Aljo
It's really odd you'd be getting so much lag in offline modes. Have you tried deleting and reinstalling?
It really isn’t that surprising though is it,as it happens in all EA sports games.
Ive been complaining since fifa 17 about offline button delay & yes I play with wired connection & wired controller.
I have the same issues with UFC 3, 4 & even fight night. EA SPORTS....ITS IN THE GAME!
Yes it most certainly is😡
- EA_Aljo
We can go through some connection troubleshooting and try to find out why this is happening. Have you checked your TV to see if there's a game mode option?
As I said,I play OFFLINE only. Do not play ultimate team or ultimate fighter on either FIFA or ufc. I play with wired controller & if I do have the Xbox connected I use wired Ethernet but once again I play no online modes.
My tv IS set to game mode.
Ive hard reset my Xbox one too many times to remember with no resolution to button delay that I only ever get in EA Fifa & UFC games.
Every other game I own has had no issues JUST EA titles.This is not a new issue. It dates back to Fifa 17 , all UFC GAMES & even in fight night champions!
Each time I contact EA for assistance I get told to check my tv (It’s in game mode),check my connection (I play OFFLINE), Reset your Xbox (I have) then nothing my case gets closed with no resolution. It is a problem on EA’s side yet nothing ever gets done about it. I’ve been a loyal EA customer since 1993! And sadly I will no longer be a EA customer in the future as I don’t feel valued & am appalled by the poor quality & broken games EA release.
Fifa 21 was updated in November & now it is not the same game I purchased in October! It is unplayable , broken by EA & us LOYAL customers just have to put up with it!No doubt this will be brushed under the carpet or removed but I suggest unless EA want to lose more loyal customers then they need to start listening to the customers. I’ve still not had a reply to a query I made in October about "Restart match stamina issue"! We just get ignored.
- EA_Aljo
Unfortunately, I don't have anything else to suggest. We don't get many reports of offline input lag. Normally, that is related to settings on their TV. You could also try using a wired controller. That may help.At this point, I'm out of ideas so the best I can recommend is contacting an advisor. That can be done by messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
- @EA_Aljo Hello there. Hope you're doing well?
Before I start, I'd like to ask you to copy my feedback and send it to all developers and those who are responsible for server issues please. Thank you.
So...I been playing all EA UFC games from 1 to 4 on a daily basis, and I'm playing online, I only finish carrier mode once, so online is 99,9% of my playtime. My playtime in:
UFC 1 = Days (can't find the statistics)
UFC 2 = 37 D 19 H 43 min
UFC 3 = 46 Days 19 Hours 11 min
UFC 4 currently at = 4 Days 8 Hours 49 min
...and people are right, you can have the best gaming set up, it doesn't matter, the INPUT LAG is there and destroys the whole gaming experience!
I have:
1. Newest LG OLED which has not only the usual gaming mode, but it has also the new DECREASED INPUT LAG feature, which means the lag is only 1-5ms !!!
2. Router is ALWAYS wired with my Xbox One S/Xbox One, since UFC 1!
3. Controller is WIRED too!
4. I do AT LEAST once a day a HARD RESET on my Xbox One S/Xbox One and pulling out the power cable from the power socket! Doing so usually when stopping playing, then turning on the next day.
5. I pull out AT LEAST once a day the ac adapter from my router from the power socket, the same like with Xbox One cable.
6. My internet speed is 150 Mbit/s
7. Still using the Ports on my router, which EA officially posted!
THEREFORE, there is NOTHING on our/my part, that causes the input lag and you need to do the following to give players the gaming experience they deserve in a competitive fighting game, because with an input lag like it's occurring currently, it has NOTHING to do with competition at all:
1st AND FOREMOST DECREASE THE INPUT LAG!
That's the TOP PRIORITY for fixing the game. It's horrible nothing changed since UFC 2. It's unplayable at times.
- It happens that 2 days you can play somewhat and then 2-3 days the input lag is so awful, that your opponent is able to strike 2-3 times in the same timeframe as you can strike once only. Also the hit register is recognized earlier for the one who has LESS INPUT LAG, so that the one with higher input lag isn't even within the reach of his opponent, but he gets hit, that's UNACCEPTABLE! You can recognize that by the way he absorbs a strike, he then gets pushed back weirdly by 180° or when he gets a leg kick, he falls awkwardly. And in addition to that, if the ping increases due to the opponent player being more far away, then it's even worse, and it's already very very bad!
- The Ground Game and Submissions are effected as well of course. It's almost impossible to deny a transition of your opponent, let alone perform and accomplish a transition by yourself!
Through my experience with the EA UFC games all these years, I can say safely, due to the back and forth between the input lag being there for 2-3 days and then disappearing for 1-2 days, that this issue has something to do with the SERVERS and the bad implementation of decreasing the input lag in the UFC games! Something is very off, servers are being switched from N. America to Europe and vice versa and other locations or something like that, that's the only plausible reason for the 2-3 days period of NOT being able to play the game without input lag.
In addition to that, EVERY TIME EA does a server maintenance, the day after that, there is NO input lag at all, so IT HAS TO BE something with the SERVERS!
Hence, you need to fix this EA and:
1. 1st OF ALL, fix the bad programming regarding the input lag
2. Do a SERVER MAINTENANCE ONCE in a cycle of every 24h or 48h AT LEAST!
If we couldn't be able to play for an hour per day, due to server maintenance and we are able to play WITHOUT input lag because of that, then we would be ALL FOR THAT!
3. And finally, give us a PING LIMITER OPTION! Not only the option to back out from the matchmaking screen if the ping of your opponent is more than 120ms. Everything above 80ms is just awful. Give us the possibility to SET A PING LIMITER where we can type in the milliseconds (ms). I don't want to play with people with a ping above 70ms for example!
So again, please share this important feedback with everyone who's worked on EA Sports UFC 3-4. Thank you for reading.
@d0connell
@godsake1977 I've experienced the same issues, here are my COSTLY steps that I've taken to play UFC 3 as I don't like UFC 4.
- Upgrade to Xfinity's 1GB plan - $150/month
- Bought a brand new XBOX ONE X - $499
- Bought a brand new XBOX ONE Elite Series 2 Controller - $199
- Bought new HDMI cables for the remote - $30
- Bought new cables for the TV - $40
- Bought a NEW TV yesterday supporting 120Hz - $699
That's the hard costs. The other costs of WASTING MY TIME on calls with Microsoft and Xfinity is beyond $$$$
ALL of the above DOES NOT HELP whatseover with my lag! I opened up a ticket to EA days or even a week ago and STILL NO RESPONSE! WOW!
Hi,
Are you playing on a wired or wireless connection? Also, did you enable game mode on your TV?
I'm on wired connection.
Yes, the TV says it's on game mode also.
When I press the buttons even, I see a delay by at least 1 second.
- EA_Aljo
You're very welcome. I hope it helps! If it doesn't, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. I'm out of the office for the next couple of days so they can continue to assist with this. Thanks!
- @EA_Aljo Do you happen to have Dolby Vision for Gaming enabled under General TV & Display Options > Video Modes? If so, disable this and see if the lag is still present. Hi, to provide an update on this ongoing issue. So I did what you mentioned and it's still lagging a lot. Interestingly enough, I also noticed a discrepancy in latency between using a laptop and the XBOX ONE Series X. Laptop would have a lantency of 23ms while the XBOX ONE Series X would be as high as 120ms on the same network cable (basically, I unplugged the network cable from the laptop after testing to get the latency of 23ms and plugged it into the XBOX ONE Series X ethernot port to get 120ms. Changing ports does help at times, but that's sparodic.
Hopefully these painstaken steps help someone along with me as well.
Thanks
Omar Hi Aljo,
I'll give it a try, never hurts to try to get to a solution 🙂 I'll keep you posted.
Thanks again.- EA_Aljo
Sounds good. Just get back to me when you can. You're also always welcome to contact our support. I'm going to be out the next couple of days so if you want to do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
Hi,
So to continue with this saga...
I had my ISP tech came out and ran a series of tests on my Xfinity leased modem: https://www.xfinity.com/support/articles/broadband-gateways-userguides
The tests were very fast. The lowest speed download was 980Mbs and the lowest upload was 25Mbs. Latency was between 20 and 30ms.
When I test the network speed on Xbox, it's between 100ms and 148ms. Why is this?
Thanks again.
