Forum Discussion
151 Replies
- Anonymous12 years ago@ea_barry
thanks for clarifying the ports. I have a question hopefully you can answer.... I've played the game since it came out. And this failed session message happened for 4 days total.... I haven't touched the ports. How come it works most of the time, but won't work for days at a time? I just finished a session with a network engineer from Google Fiber. We opened those specific ports, still could not connect. Then we opened everything, something you shouldn't do for security reasons, still could not connect. He then said if you can connect to other games, you could connect to this one a few days ago, you still can not connect now after opening all these ports, then it is an issue with EA.
So what now?
- EA_Barry12 years ago
Community Manager
For now the troubleshooting steps are as follows:
Hard reset the console, for PS4 users shutting down and powering back on should suffice.
For XBO users, reset the XB1 network card and clear the cache:
- On the console, press and hold the Xbox button until the light behind it turns off (about 5 seconds), which means the console is off.
- After the console has shut down, unplug the power cord and wait 30 seconds.
- Plug the console back in and turn it on using the Xbox button. Power cycling will reset the network card and clear the cache.
Power cycling your modem and/or router should also be performed by users of both consoles.
I will look into this issue further and post any additional information that becomes available.
- Anonymous12 years ago
i had the same problem but now its working again. Everybody nows you have to open your ports. this are the codes for ps4 and xbox one:
- UDP: 3659
- TCP: 3659
Configure manually an ip adres on your modem.
Now on your console
I recommend using a ethernet cable for better connection.
When you did this go to your internetsettings and make internet connection
Do this manually and use the same ip adres as your modem now you should have no problem.
Sorry for my english guys i try to help.
- Anonymous12 years ago
@EA_Barry
I've followed all provided troubleshooting tips and they've made 0 difference. I'm still unable to play the multiplayer aspect of this game. I am only getting a session failed to load error. all other videogames work (even other EA games) in multiplayer modes.
PLEASE GET BACK TO US ASAP WITH SOMETHING!!!!!
If nothing can be done by you, is there a supervisor or someone higher up I can talk to? I don't mind dealing with a tier 2-3 tech if they can actually offer solutions.
Same, what is the next step? Do I need to get on the phone with someone? Do we just need to start a refund process?
- I am having the same issue. The problem occurs in the "waiting to transition game" sequence. It never transitions and then says unable to connect, please try again.
This can not be coincidence that many are having the same issue. This has to be an issue with this game. - Anonymous12 years ago
DAY 3 with no online matches working. EA moderator, listen bro this is what I have done: Uninstalled and reinstalled the game. Did a hard reset, tried on my girls profile, NOTHING IS HELPING. This is clearly on your end. All my other games are working fine online.
- Anonymous12 years ago
Ok so basically My situtation is the same as everyones here except for a few differences.
1. I have taken all of the steps, i have even static IP, opened ufc ports and tried ufc ports.
2. My game was purchased digitaly
3. i have 3 xbox ones it doesnt work on any of them. It worked great up until this morning.
I dont know if anyone noticed this but, this morning when i turned on my xbox one i had some kind of update that was 250MB before i could play anything on my xbox. once i loaded my game after it was finished the game did not work at all. Did xbox do an update and the UFC game isnt up to date with it? EA please figure this out . I am in several gaming leagues with this game and im missing my fights. This is not coincedence im sure it has something to do with the new update.
I have 3 xboxes and this game worked from the day the game came out until this past morning. i have taken every step necessary to try to fix the problem on my end. it is not on my end i play multiple other games online greate. titan fall, battlefield etc. Why did i spend money on this game when clearly there is something wrong. it says there are 85k+ fighters, and i find it hard to beleive that only 500 are online at a time. thats a very small number of players fighting there must be something wrong with this game. Please fix this asap
does this have something to do with xbox update?
- Anonymous12 years ago
Also i have invited friends to my party that can play, when they try to connect to my game or me connect to them, their game freezes and resets. i read in other forums of the same exact thing happening to other people. if you guys have this same problem or dont know if you do please try to connect with a friend and play and tell me if im right. if so it just shows more of the same pattern of symptoms that are wrong with this current issue.