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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

@MADSTEEZ4  @sean6498 

Do you both play on Xbox One or PlayStation 4?


Can you get back in if you power cycle your consoles and network?

Reboot the power to the modem/router

  1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your Xbox console:

  1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button  on your console to turn on the Xbox One.

How to power cycle your PS4 console

  1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 1 minute. Launch the game.
MADSTEEZ4's avatar
MADSTEEZ4
5 years ago

I’m on Xbox one. I had a previous post just down below this one that specifies. I haven’t tried my router but I don’t know why that’d affect that though but I’ll try it and see how it goes

  • Jc_ducati's avatar
    Jc_ducati
    5 years ago

    I just bought this game for 10 bucks from the Microsoft store on the Xbox one homepage. I played it for 2 days and it worked fine, now it crashes right when it loads after making a loud buzzing sound. I’ve tried deleting all my data, I tried reinstalling, I tried deleting my Xbox profile then re downloading it, I cleared every cache possible, I unlinked my EA account then re linked. I also did all the normal booting methods. What is going on over there at EA, I sure hope they fix this soon or give me my 10 bucks back...

    • MADSTEEZ4's avatar
      MADSTEEZ4
      5 years ago

      Ya it’s been happening the past couple days 

      • Jc_ducati's avatar
        Jc_ducati
        5 years ago

        Is this a recent issue or has this been going on for some time?

  • ebn1234's avatar
    ebn1234
    5 years ago

    I'm very sorry to hear what you're going through I know how bad it sucks I play this game all the time it happened to me 4 weeks ago and it's currently happen to me now and EA does nothing about it and my came is digital so it's totally Xbox's and EA's fault and they don't have an answer last time it worked after like 5 days of freezing this time I'm at like 4 days so I'm hoping tomorrow which is Monday 18 PSI place of 2020 it works I hope yours works to please let me know if it does

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