I have requested a refund from EA and the support ticket has been marked as no fix. I made it really clear to the support person that in Australia our consumer rights are protected by the ACCC. I'm not seeking anything unreasonable. I am an EA play member, have been a loyal customer of EA since Skate or Die and have never been so disappointed with an EA product before. I have 14hrs of playtime. 4 more than is extended by the trial period and almost all of that time was used with the game open while looking how to fix all the issues on another screen and making changes and testing stages..... That isn't supposed to be our job, that's yours. Your job is to make a game that works, our is to play said game and hopefully enjoy it.
If you provide a refund then you have met your burden of responsibility in this scenario. I am not interested in waiting for the product to become the game that was advertised some time in the future. That's not how this works.
I want to give you the opportunity to rectify this before I commence a formal complaint with the ACCC and hopefully common sense prevails here. My ticket is still sitting in the support window and I asked the support person to escalate the issue and have someone contact me, which never happened.
The measure of any organization isn't when everything is good, its when something goes wrong and how its handled. Show us you can do the right thing.
Community Manager
