Hey @qreeves
I am afraid that we cannot help with refunds on Answers HQ as we don't have the tools to process them.
Find below an article about refunds and how to request them:
How to get a refund for EA games
-Groguet
Community ManagerHey @qreeves
I am afraid that we cannot help with refunds on Answers HQ as we don't have the tools to process them.
Find below an article about refunds and how to request them:
How to get a refund for EA games
-Groguet
Your support can't/won't help either. I contacted them to figure out what was possible and after getting through two different agents asking me similar questions (similar to what you get if you call your cable support, them asking you if you plugged your TV) and giving random instructions such as stopping system services from Intel used by the cpu/mb, the second agent ended up telling me, quote "you bought the game almost a year ago we cannot support you further".
Be mindful that you may lose more customer acting like this than winning anything out of it.
It's alright.
They're trying to shield themselves behind the fact that it's not considered a major defect and the game itself is as described.
Unfortunately, I have extensive knowledge of Australian Consumer Law, so I know the other stuff necessary to protect my rights.
I'm just going to publicize this information.
Out of curiosity I checked further and the same issue is affecting all of EA games basically, so it is linked to the anti-cheat and whatever conflict it may have with your machine. Long story short : this will never be resolved until the anticheat gets changed.
