Forum Discussion

2 years ago

Solved

Unlink Steam Account from Banned EA Account

I created this account one year ago when someone told me about EA Racenet. I only play the Dirt Rally series from Codemasters and created this account in anticipation of the future game WRC. I have n...

discussion

EA_QueenBee
2 years ago
Hey @LiquiTec,

Unfortunately it's not possible to unlink a platform from a banned EA account. In order to unlink your Steam, the ban would first need to be lifted. I can only direct you to our terms of service team so you can raise a dispute, but it sounds like they've already performed all of their investigations and won't be lifting the ban. As such, I'm afraid there won't be a way for you to unlink your Steam.

EA_QueenBee

Community Manager

2 years ago

Hey @LiquiTec,

Unfortunately it's not possible to unlink a platform from a banned EA account. In order to unlink your Steam, the ban would first need to be lifted. I can only direct you to our terms of service team so you can raise a dispute, but it sounds like they've already performed all of their investigations and won't be lifting the ban. As such, I'm afraid there won't be a way for you to unlink your Steam.

LiquiTec
2 years ago
The ban is probably a mistake (as there were absolutely no actions from this account before the ban), and there is no way to unban. Is your role only to reply to the forum? Do you have the possibility to perform any other actions or review the cases that I included? Is there no way from your position to suggest changes in this non-working corporate system?
- EA_Lanna
  Community Manager
  2 years ago
  Hey there! It's been a while since anyone posted on this thread, so I'm going to lock it to avoid necroposting.
  
  For future readers, @EA_QueenBee is correct. 🙂 If you think there's been a mix-up, our Terms of Service team is always happy to help you out with legitimate cases. They can look into a ban or suspension and get things sorted for you if it was mistakenly applied. Please check out our EA Help guide for more information on how to get assistance with a ban or suspension.
  
  Get information about your EA Account lock, ban, or suspension
  
  Thanks,
  
  - EA_Lanna