If you are going to try getting support via chat, don't even bother. This is what it will look like:
Chat Started: Sunday, December 17, 2023, 23:01:15 (+0530)
( 3s ) Ritika: Thank you for contacting EA HELP, my name is Ritika, may I start with your first name please?
( 34s ) Ritika: Hi Patrick, Thank you for confirming your name. Nice to meet you. I hope you are doing well.
( 50s ) Patrick: I am fine. I need a refund for my game as it is no longer playabe since the 1.4 update
( 2m 23s ) Ritika: Thank you so much for sharing your concern. If I understand it correctly, your concern is you need refund Am I correct?
( 2m 26s ) Ritika: Thank you so much for the confirmation. I completely understand your concern. Please be assured that I will try my best to assist you Please do no need to worry.
( 2m 30s ) Ritika: Before we go ahead, may I please confirm your registered email address linked with EA?
( 3m 10s ) Patrick: [edit: email address removed]
( 4m 39s ) Ritika: Thank you so much for sharing the registered email address. Please confirm do you have the access of your registered email address?
( 6m 9s ) Ritika: Thank you so much for the confirmation. Please be informed that I have shared a 6-digit verification code on your registered email address, I would request you to kindly help me with it.
( 6m 27s ) Patrick: 946431
( 6m 29s ) Ritika: Could you please help me with the order number.
( 6m 43s ) Ritika: Thank you so much for the week off.
( 7m 15s ) Patrick: what?
( 7m 36s ) Ritika: Thank you so much for the code.
( 7m 45s ) Ritika: Could you please help me with the order number.
( 7m 57s ) Patrick: what order number?
( 10m 40s ) Ritika: The purchased you had made and you will get in your email address.
( 10m 47s ) Ritika: That order number.
( 11m 14s ) Patrick: 1004387155107
( 12m 24s ) Ritika: Thank you so much for sharing the code.
( 12m 41s ) Ritika: Thank you so much for sharing the order number.
( 14m 43s ) Ritika: The game you had made the purchased is WRC Am I correct?
( 15m 15s ) Patrick: yes, and ever since the 1.4 update, my career mode instantly crashes the game 100 percent of the time, rendering it unplayable
( 19m 29s ) Patrick: hello?\
( 20m 1s ) Ritika: I will share you the troubleshooting steps I would request you please follow this steps.
( 20m 16s ) Patrick: I have done all the troubleshooting
( 20m 21s ) Ritika: Thanks for reaching out about your crashing/freezing issue.
Please follow the link(s) below to perform platform specific troubleshooting:
For more troubleshooting or other things to try, please reach out to [Microsoft/Apple/PlayStation/Nintendo/Xbox].
( 20m 22s ) Patrick: This is a known problem with no fix
( 20m 33s ) Patrick: I have already done that
( 21m 5s ) Patrick: I need a refund, or to speak with your supervisor. You decide
( 21m 45s ) Patrick: Also the link you provided doesn't even work
( 21m 55s ) Patrick: So I would really like to speak to someone who might be able to actually help me
( 22m 15s ) Ritika: I can understand that you are unable to play the game that you have purchased but I am sorry but currently I don't have any option to share this to supervisor, if I have the option to escalate to supervisor you will be getting the same information as I have given you above. Also believe me being an support person I do want your issue to be sorted, however every time the things do not work as per our will and we get bounded due to the limitations placed on us.
( 23m 11s ) Patrick: That is unacceptable. I paid good money for this game, and invested 80 hours into it and now I can't even play it
( 23m 18s ) Patrick: The link you provided me for troubleshooting doesn't even worko
( 23m 23s ) Patrick: I need to speak to your supervisor
( 24m 7s ) Patrick: I have done all of these things and still it does not owrk
( 24m 15s ) Ritika: I apologize for this that you are acing the issue but our supervisor also told you the same thing.
( 24m 52s ) Patrick: So are you telling me that EA sold me a broken game and I just have to deal with it?
( 25m 20s ) Patrick: That is fine, I don't need to speak to a supervisor. What I need is my money back
( 25m 31s ) Ritika: Tired after sometime this troubleshooting steps.
( 25m 40s ) Patrick: What?
( 27m 9s ) Patrick: You are clearly not understanding me, or you don't care. I have already tried your troubleshooting steps and it does not help
( 28m 50s ) Patrick: Now I would like to speak to your supervisor not for the game issue, but to discuss your customer service quality
( 29m 14s ) Patrick: I tried your troubleshooting. This is what I get:
LoginId:c674a7c24bd07ff8c8cab593e6604511
EpicAccountId:1b7438c475e34dc0b85db7a7b732e0ff
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000
( 30m 12s ) Ritika: Apologize but we do not have the option to transfer the chat to supervisors
( 30m 28s ) Patrick: okay how do I report this chat to EA?
( 30m 40s ) Patrick: and I still need my refund
( 30m 51s ) Patrick: I followed your instructions and still get the same error code:
LoginId:c674a7c24bd07ff8c8cab593e6604511
EpicAccountId:1b7438c475e34dc0b85db7a7b732e0ff
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000
( 31m 47s ) Ritika: Or I would request you Please do not tired troubleshooting steps I between chats. ''
( 32m 1s ) Patrick: I don't understand you
( 32m 8s ) Patrick: I need to speak to someone who can speak english
( 32m 37s ) Ritika: okay so, I will request you please report a bug or forum report Also, I will take this as a feedback.
( 32m 46s ) Patrick: I already reported the bug on the forum
( 33m 1s ) Ritika: and same revert to my team and mentioned everything in my case notes.
( 33m 14s ) Patrick: I already posted
( 33m 19s ) Patrick: I already reported the bug
( 33m 22s ) Patrick: I need my refund
( 33m 48s ) Patrick: I reported this 4 days ago
( 34m 2s ) Patrick: and I have not heard anything back. So now I need a refund
( 35m 11s ) Ritika: I can totally related to your situation.
( 35m 18s ) Ritika: I can totally understand your frustration, however I can imagine the scenario here, I would have loved to do more for you, Please accept my personal apologies for the same. We at EA never want our players to face any difficulties in regards with your game.
( 35m 29s ) Patrick: What are you talking about?!
( 35m 35s ) Patrick: I seriously do not understand you
( 35m 37s ) Patrick: I need a refund
( 35m 39s ) Ritika: I really wish I could give you the time frame for this however this is something which is handled by concerned team only and we've no information about it because it's a different team. I hope you can understand.
( 35m 54s ) Patrick: I need a refund
( 36m 50s ) Ritika: Had it been possible from my end, I would have done it for you. I hope that you understand my limitation here. If there was any possible way to proceed with your request, I wouldn't have given a second thought here.
( 37m 12s ) Patrick: I don't understand
( 37m 19s ) Patrick: I need a refund
( 37m 44s ) Patrick: I also need to you tell me how to report this chat to EA
( 40m 41s ) Ritika: You are contacted to Official EA Help Also, I will take this as a feedback report to my team.
( 40m 57s ) Patrick: what?
( 42m 41s ) Patrick: Can you explain what that means?
( 43m 1s ) Patrick: I thought *you* were Official EA Help
( 43m 5s ) Patrick: who am I speaking to now?
( 43m 16s ) Ritika: You can contact to the Official EA Help.
( 44m 12s ) Ritika: For this issue I will take this as a feedback and give it to my team.
( 44m 33s ) Patrick: okay fine. Now I need my refund
( 44m 57s ) Patrick: How do I contact official EA help? It just puts me back here
( 46m 27s ) Ritika: I will share the Official website- www.ea.com or help.ea.com. ( 46m 54s ) Patrick: I just need my refund
( 47m 7s ) Patrick: you clearly aren't listening. that website just puts me back here
( 47m 17s ) Patrick: so just give me my money back instead of running me around in loops
( 51m 26s ) Patrick: Hello?
( 51m 52s ) Ritika: I will check with team as well
( 52m 19s ) Patrick: i just need a refund
( 52m 24s ) Ritika: I apologize I will not initiated the refund Please understand my limitation.
( 52m 30s ) Patrick: I don't understand
( 53m 11s ) Ritika: I will not initiated the refund Please understand my limitation here.
( 53m 20s ) Patrick: I don't understand
( 54m 24s ) Ritika: Unable to proceed the refund. I apologize that I could not help you much this time, but I assure you that I have shared all the correct information with you. Since, I have already shared all the information regarding the concern, please let me know if there is anything else you want me to help you with or I will unfortunately have to end this chat session now.
( 54m 33s ) Ritika: Since I have already provided all the information regarding your concern, I will unfortunately have to end this chat session now as even if I take much of your time the information will still remain the same. Please contact us back incase you have any other issues and we would love to help you. Thank you for contacting EA Help. Have a great day ahead.
Location: Fairbury, NE, United States
