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windhover98's avatar
windhover98
2 years ago

Game crashes on startup.

Product: EA SPORTS™ WRC
Platform:Steam-PC
Summarize your bug Here we are for a bad start. I just get a gimplse of the empty garage and during the first loading / login to some sort of your services the game closes itself giving me back the unreal4 crash reporter.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Launching the game
What happens when the bug occurs? The game closes itself
What do you expect to see? A patch allowing me to play the game that i purchased. trusting the developer with a preorder.

‌

The unreal engine 4 crash reporter gives back this message:

LoginId:
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 684] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\dev\fe7eca9b1b4894e4\ue4\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1195 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

WRC
WRC
WRC
WRC
WRC
WRC
WRC
WRC
WRC
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WRC
WRC
kernel32
ntdll

technical issues

33 Replies

  • Ch3txDxD's avatar
    Ch3txDxD
    2 years ago

    Hi, I have the same problem. Please tell me how do you fix that...

  • cornwallb2121's avatar
    cornwallb2121
    2 years ago

    I’m having the same issue on ps5. As main screen in loading up it keeps crashing an goin go error code.

  • Ch3txDxD's avatar
    Ch3txDxD
    2 years ago

    Give me a break. I thought this bug was only on PC, now it's happening on PS5 too? I know we are in a phase before the official release of the game, but if they give us early access it's to enjoy it, not to be a beta tester with EA. Hopefully they will give us a solution soon now that it seems there are more people who are experiencing this.

  • ThePolishDame's avatar
    ThePolishDame
    2 years ago

    Hi! - I fixed mine by deleting and reinstalling my wheels drivers. I have a Thrustmaster T300RS and i couldn't fire up the game, tried without plugging it in and it worked. Reinstalled drivers and now im driving! Hope this might help.

  • navandrea6's avatar
    navandrea6
    2 years ago

    I got the same problem. The game shuts off just a the beginning of the intro video, with a report about Unreal Engine 4 fail. Can someone help? I don't have any wheel so I suppose it's something else

  • stimsonglenn's avatar
    stimsonglenn
    2 years ago

    I have a similar issue.

    WRC crashes (computer turns off and restarts) when I'm in the main menus, after a few corners, even with the graphics at the lowest settings possible (with an RTX 3090 and i9 10850K)

    I get a "kernel-power 41 (63)" error code.

    Also, WRC is not registering as a game in "Geforce Experience" and I cannot get the FPS to display when in this game.

    I have checked all my drivers, BIOS, scanned and fixed some registers, conducted stress testes to confirm that the GPU, CPU and memory is working ok, but after around 12 hours wasted I still can't use this game.

    I would be greatfull to anyone who can provide suggestions on how this can be fixed.

  • Rekiotsu's avatar
    Rekiotsu
    New Adventurer
    2 years ago

    Same for me in that the game crashes and the pc instantly reboots. Haven't seen any error codes or done more tests yet. Usually happens when loading the main menu. Sometimes can get past the main menu but sooner or later the game and the pc crash.  Literally haven't been able to play the game.

    Basic pc specs include Radeon 7900XT, Ryzen 7800X3D and Win11.

  • dASE1811's avatar
    dASE1811
    2 years ago

    Hello,

    I play the game on steam launcher and every session which lasts for 1 hour my game freezes and crashes with a UE4 crash report.

    The report say LowLevelFatalError [File:Unknown] [Line: 684] and so on...I attached a image which shows the UE4 crash report.

    If anyone has a fix for this please reply,

    Thank you.

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