Forum Discussion

blacksto1's avatar
blacksto1
5 months ago

Update 2.1.0 the game crashes to desktop at launch at the EA Logo intro

Product: EA SPORTS™ WRC Platform:PC Summarize your bug Update 2.1.0 the game crashes to desktop at launch at the EA Logo intro. How often does the bug occur? Every time (100%) Steps: How can we f...
bug
blacksto1's avatar
blacksto1
4 months ago
@Dodgeuk45 I just came here to write exactly the same thing, as the game just finished installing for me as well. I almost jumped for joy after seeing that the intro video plays past 1second, then I quickly fall back into my sorrow seeing my desktop again. This is hilarious...
bungle58's avatar
bungle58
4 months ago

Just got the 2.1.5 update

Same crash

EA app detected a problem and suggested a repair - this is new - but after that still the same crash

2 machines, both Win 11 Pro 

  • TigerGolfer3's avatar
    TigerGolfer3
    4 months ago

    Installed the 2.1.5 update. Same crash as OP.

    Repaired: Crash.

    Uninstalled/Reinstalled: Crash.

    Windows 11 Pro Insider Preview 27729

    i9-14900HX

    32GB RAM

    2TB SSD (1TB SSD for OS)

    NVIDIA RTX 4070 (566.03, which is latest)

    Made sure game starts with NVIDIA GPU over Integrated in Control Panel.

    All on the regular EA App (not Steam).

    @EA_Groguet

    • EA_Groguet's avatar
      EA_Groguet
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Hey there,

      I have reached out to the team again about this issue. It seems at the beginning this was solved for EA app, but the team kept investigating it regarding Steam.

      However, I have seen new reports of players regarding EA app. Could you please fill these details?

      • EA ID:
      • Which platform are you on? (Steam/EA app)?
      • Are you getting an error message?
      • When did this start (date/time)?
      • If possible, share a Screenshot or Clip...
      • If on PC, please share a DxDiag file and an EA app Error ID Number

      -Groguet

      • bungle58's avatar
        bungle58
        4 months ago

        @EA_Groquet 

        trying to follow your request above, submitted report and I have an Error ID Number to use

        It looks as though I need to start a CASE to upload dxdiag, etc but how? I can see the link to create a case but all I get is help topics 

About WRC Technical Issues & Bugs

Trouble with connectivity,performance or crashes? Join the EA SPORTS™ WRC community forum to discuss troubleshooting.1,913 PostsLatest Activity: 47 minutes ago