Forum Discussion
Just got the 2.1.5 update
Same crash
EA app detected a problem and suggested a repair - this is new - but after that still the same crash
2 machines, both Win 11 Pro
Installed the 2.1.5 update. Same crash as OP.
Repaired: Crash.
Uninstalled/Reinstalled: Crash.
Windows 11 Pro Insider Preview 27729
i9-14900HX
32GB RAM
2TB SSD (1TB SSD for OS)
NVIDIA RTX 4070 (566.03, which is latest)
Made sure game starts with NVIDIA GPU over Integrated in Control Panel.
All on the regular EA App (not Steam).
- EA_Groguet4 months ago
Community Manager
Hey there,
I have reached out to the team again about this issue. It seems at the beginning this was solved for EA app, but the team kept investigating it regarding Steam.
However, I have seen new reports of players regarding EA app. Could you please fill these details?
- EA ID:
- Which platform are you on? (Steam/EA app)?
- Are you getting an error message?
- When did this start (date/time)?
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number
-Groguet
- 4 months ago
@EA_Groquet
trying to follow your request above, submitted report and I have an Error ID Number to use
It looks as though I need to start a CASE to upload dxdiag, etc but how? I can see the link to create a case but all I get is help topics - 4 months ago
- EA ID: TigerGolfer3
- Which platform are you on? EA App
- Are you getting an error message? No
- When did this start (date/time)? The day that 2.1.0 came out (10/9/2024, video attached)
- If on PC, please share a DxDiag file:
- 4 months ago
currently installing the latest patch via steam, posts here don't really let my hopes get high, let's see.
- 4 months ago
WIN10 / EA app / WRC24 2.1.5
still same problem, conflict with Windows Update KB5045594, game crashes to desktop at launch,
uninstalling KB5045594 and everything works perfectly.
- 4 months ago
Even after today's update to the game, it crashes on launch. Before the update, it merely reached the EA Sports intro and then crashed. (STEAM, WIN10)
Confirming uninstalling Windows Update KB5045594 solves the issue. Hope you can identify the culprit soon.
- 4 months ago
same issue on windows 11 with the latest update...
I cannot find KB5045594
Honnestly, since the beginning this game is a joke...
- 4 months ago
- EA ID: bungle58
- EA app, Win 11 Pro, 5950x, 3090
- No error
- Ok till ujp[date 2.1.0, 2.1.5 is no help
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app error ID: 6a7763d1-8cab-4598-80a4-8b51797623fe
- 4 months ago
still crashes, windows 11, via steam, has been crashing since the Anticheat came out.
steam on c:drive, game on d:drive and no chance of moving it to c:
haven't tried any of the workarounds, it's the company's job to fix it, game ran fine since day1, they broke it, their call.
still really really mad, even after three months ...
- 4 months ago
- EA ID: AnnaliseRiot
- Which platform are you on? STEAM
- Are you getting an error message? No ingame errors, Windows Application Event Log:
The description for Event ID 1 from source Application cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
EAAntiCheatService
Failed to obtain Origin directory
The message resource is present but the message was not found in the message table - When did this start (date/time)? 10/25/24
I have deleted the KB referenced in this thread, which fixed the issue with patch 2.1.0, but with the latest patch 2.1.5 breaks the game again. Can't launch in VR or Flat Screen!
- 4 months ago
As crazy as it sounds, after trying everything, renaming the OpenXR folder within the ThirdParty folder in the game’s Engine subdirectory did the trick.
I mean, the game started, but I cannot get VR to start.
windows 11
- alphaAT024 months agoSeasoned NoviceEA_Groguet
This nonsense has been going on for 4 months and it is driving me crazy. Why is there no staff at EA? It is obvious they are understaffed. How many times are they going to repeat the same mistakes?
I'm sick of it.
At least give everyone the DLC for free. - alphaAT024 months agoSeasoned NoviceEA ID: alphaAT02
Which platform are you on?) Steam
Are you getting an error message?) no
When did this start) since1.9.0
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag file and an EA app Error ID Number - 4 months ago
- EA ID: blacksto1
- Which platform are you on? (Steam/EA app)? EA App
- Are you getting an error message? No
- When did this start (date/time)? Since update 1.6 (anti cheat engine was introduced)
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number:
- 6bc99909-e756-4894-92aa-e3620d56879c
- 4 months ago
- EA ID: boulbasar
- Which platform are you on? (Steam/EA app)? Steam
- Are you getting an error message? EAAntiCheatService - Failed to obtain Origin directory (from Event Viewer)
- When did this start (date/time)? With Patch 1.9.0 aka the Game Breaker
- If possible, share a Screenshot or Clip... See attached
- If on PC, please share a DxDiag file and an EA app Error ID Number
- Costi794 months agoSeasoned Newcomer
Any news guys ???
I bought the game last Sunday. I didn't know about the bug.
EA new about this 4 weeks now. They should had remove it from sales.
I want refund or at least to give me license to Dirt Rally 2.0.
I want to play on my new track racer and new PC ...
- alphaAT024 months agoSeasoned Novice@EA_Groguet
Selling garbage that you can't even play, that's quintessential EA!
No apology, no refund, no relief.
What a great company!
My head is about to explode! - 4 months ago
i've just bought the game on steam and can't launch it because of the anticheat. Basically launch the game, go to eaac splashscreen and then it close without launching anything
win10 - steam
game installed on e:/ drive but changing it doesnt solve anything
same issue on F124//BF1 and every game having the stupid EAAC
is there any fix or i've to refund this aswell?
- 4 months ago
Hi could you please give a status about how it is managed, when do you expect to fix the issue ?
Could you prepare a real gift for our patience... I bought this game at the early beginning and don't even have enough fingers to count the big issues we encounter...
That's insane ! What a poor software management !
Every release is some gigabytes to download that's not an eco friendly manner of delivering updates.
Please DO SOMETHING FAST and RELIABLE
Thanks
- EA_Groguet4 months ago
Community Manager
@PascalHier wrote:
Hi could you please give a status about how it is managed, when do you expect to fix the issue ?
Could you prepare a real gift for our patience... I bought this game at the early beginning and don't even have enough fingers to count the big issues we encounter...
That's insane ! What a poor software management !
Every release is some gigabytes to download that's not an eco friendly manner of delivering updates.
Please DO SOMETHING FAST and RELIABLE
Thanks
Hey there,
The team is investigating the issue and I have sent all the details players have shared on this thread. Unfortunately, I don't have an ETA on when this will be solved, but I will keep you posted and I will update the thread as soon as I have more information.
-Groguet
- 4 months ago
I don't understand anything anymore! After this error at startup (somehow it was solved), when I started playing, the game started to freeze and close. (regardless of the settings and regardless of the stages). I tried both low and high settings and it still freezes. I tried to play Monte Carlo and Poland and Japan and the game freezes and closes.
It's a total disappointment with this 2024 pack. Before it, everything was working fine.
I play it on the EA app. - 4 months ago
I have not be able to play this game since July when this anti cheat update came out.
this is PATHETIC. None of the fixes in any of these threads work and you keep closing threads saying "Issue has been fixed" when it clearly hasn't.
extremely pissed off and you guys release a PAID DLC while this issue is going on for months... - 4 months ago
The only thing they can do quickly is delete the comments on this forum and that`s it.
Peoples buy the game for money and cant get in, but no one can find the problem for almost a month now. Funny. - XxPASQUAxX4 months agoNew Novice
It's funny to delete my message......
I repost that.....
EA ID= XxPASQUAxX
Platform= PC/EA
Are you getting an error message?? = Games files are missing or corrupt. Please verify them and run the game again.
When did this start? Since always
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