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blacksto1's avatar
blacksto1
8 months ago

Update 2.1.0 the game crashes to desktop at launch at the EA Logo intro

Product: EA SPORTS™ WRC Platform:PC Summarize your bug Update 2.1.0 the game crashes to desktop at launch at the EA Logo intro. How often does the bug occur? Every time (100%) Steps: How can we f...
bug
EA_Groguet's avatar
EA_Groguet
Icon for Community Manager rankCommunity Manager
8 months ago

Hey there,

I have reached out to the team again about this issue. It seems at the beginning this was solved for EA app, but the team kept investigating it regarding Steam.

However, I have seen new reports of players regarding EA app. Could you please fill these details?

  • EA ID:
  • Which platform are you on? (Steam/EA app)?
  • Are you getting an error message?
  • When did this start (date/time)?
  • If possible, share a Screenshot or Clip...
  • If on PC, please share a DxDiag file and an EA app Error ID Number

-Groguet

bungle58's avatar
bungle58
8 months ago

@EA_Groquet 

trying to follow your request above, submitted report and I have an Error ID Number to use

It looks as though I need to start a CASE to upload dxdiag, etc but how? I can see the link to create a case but all I get is help topics 

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