Update 2.1.0 the game crashes to desktop at launch at the EA Logo intro

Hey there,

I have reached out to the team again about this issue. It seems at the beginning this was solved for EA app, but the team kept investigating it regarding Steam.

However, I have seen new reports of players regarding EA app. Could you please fill these details?

• EA ID:
• Which platform are you on? (Steam/EA app)?
• Are you getting an error message?
• When did this start (date/time)?
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag file and an EA app Error ID Number

-Groguet

@EA_Groquet 

trying to follow your request above, submitted report and I have an Error ID Number to use

It looks as though I need to start a CASE to upload dxdiag, etc but how? I can see the link to create a case but all I get is help topics 

• EA ID: TigerGolfer3
• Which platform are you on? EA App
• Are you getting an error message? No
• When did this start (date/time)? The day that 2.1.0 came out (10/9/2024, video attached)
• If on PC, please share a DxDiag file: 

currently installing the latest patch via steam, posts here don't really let my hopes get high, let's see.

WIN10 / EA app / WRC24 2.1.5

still same problem, conflict with Windows Update KB5045594, game crashes to desktop at launch,

uninstalling KB5045594 and everything works perfectly.

Even after today's update to the game, it crashes on launch. Before the update, it merely reached the EA Sports intro and then crashed. (STEAM, WIN10)

Confirming uninstalling Windows Update KB5045594 solves the issue. Hope you can identify the culprit soon.

same issue on windows 11 with the latest update...

I cannot find KB5045594

Honnestly, since the beginning this game is a joke...

• EA ID: bungle58
• EA app, Win 11 Pro, 5950x, 3090
• No error
• Ok till ujp[date 2.1.0, 2.1.5 is no help
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag file and an EA app error ID: 6a7763d1-8cab-4598-80a4-8b51797623fe

still crashes, windows 11, via steam, has been crashing since the Anticheat came out.

steam on c:drive, game on d:drive and no chance of moving it to c:

haven't tried any of the workarounds, it's the company's job to fix it, game ran fine since day1, they broke it, their call.

still really really mad, even after three months ...

Hello!

I'm reaching out in hopes that this message provides additional clarity to the dev team regarding a technical issue that seems to have been introduced by the latest update.

I noticed this problem being discussed in the topic: WRC Steam Not Launch - Answer HQ. In that thread, an EA employee (Barry) suggested running the System File Checker to ensure Windows System file integrity: Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support.

When I initially encountered this issue after buying the game in July, I followed that advice, and it resolved my problem ( Solved: Issue with EA SPORTS™ WRC Game Crashing on Start-Up - Answer HQ ). I’ve since enjoyed around 135 hours of gameplay.

Today, however, after the latest update, I’m facing the same issue as others in the thread. I ran the System File Checker again and received the message: “Windows Resource Protection found corrupt files and successfully repaired them.”

Despite this, when I click the Play button on Steam, the game closes on its own after attempting to start.

Unlike some others, I have error messages from the Event Viewer that might help diagnose the problem.

I also noticed other posts reporting the game not launching after startup, suggesting it might be related to an anti-cheat kernel update or something in the “Origin Directory.”

While some think a recent Windows update is responsible, I suspect it’s more likely tied to the game update based on the Event Viewer logs.

Attached are the Event Viewer messages I encountered.

I hope this information is helpful.

Best regards