Account level reset and missing level rewards.

Snowyxy​ Your Apex progress and data is stored on your EA Account, (this means that if you had connected your Steam Account to another EA Account, it won't have access to your original Apex progress and data).

As for not getting the Legend Tokens, sometimes items don't appear right away and would require loading into a match or relogging into the game.

Lastly, if your account was banned at any point prior to Cross-Progression hitting your account, (which was being rolled out from October 31st 2023 through early 2024), it wouldn't of been merged as banned accounts were sadly excluded from Cross-Progression.

I did notice on a 3rd party Apex Stat Tracker, that you were level 131:

Apex Tracker > PC > Snowyxy

Did you at any point unlink your Steam Account from your EA Account? (That might be why, as unlinking can cause some issues).

Weirdly enough, another 3rd party Apex Stat Tracker is showing that you are level 14 right now:

Apex Legends Status > PC > Snowyxy

I don't think I have ever unlinked my steam account from my EA account or linked to another.
That said should I try unlinking it and running it that way?

Midnight9746 wrote:

As for not getting the Legend Tokens, sometimes items don't appear right away and would require loading into a match or relogging into the game.

I both relogged into the game and loaded into a match a few times already (hence the other tracker says that I'm currently level 14) and I still didn't receive any rewards.

Snowyxy wrote:

I don't think I have ever unlinked my steam account from my EA account or linked to another.
That said should I try unlinking it and running it that way?

I don't think that you should try unlinking, as unlinking could cause further problems:

Unlink your platform accounts from your EA Account

However, you can check your EA Account here, and see if your EA Account is still linked to your Steam Account.

Snowyxy wrote:

I both relogged into the game and loaded into a match a few times already (hence the other tracker says that I'm currently level 14) and I still didn't receive any rewards.

Strange... I wonder why, (although in your screenshot, you had circled the level 12 rewards before you had hit level 12).

I have the exact same problem. Did you solve it?

Nope, I couldn't solve it and didn't get any further help from Respawn on this. Made about 3 cases about this issue and everytime I get sent here (to the forums) and get told to wait until someone from Respawn notices my issue.

Hey Snowyxy​,
Could you please confirm if you are still experiencing this to this day?
Could you also confirm your platform + in-game name?

Thank you! 

Hi EA_Garrus​,
The issue still persists. Just went from level 21 to 22 without receiving any rewards.
My platform is EA App and IGN is Snowyxy.