Hi everyone,
I’m posting here to see if anyone has experienced something similar or if an EA Community Manager can provide guidance.
On January 19, I was playing Apex Legends custom games with a TikTok streamer. During the second match, I was suddenly removed mid-game and received a notification that my account was banned. In my case history, the reason given was “Gameplay Enhancement.”
I want to be clear that I have never used cheats, macros, scripts, or any third-party software to gain an advantage. I use a standard PC setup and a hall-effect keyboard, but no automation or input manipulation.
I’ve submitted multiple appeals, all of which were denied with the same response, without any additional clarification. I understand EA cannot share detection details, but I’m genuinely trying to understand whether there is any further review process available or if this decision is final.
If anyone has gone through something similar or has advice on next steps, I’d appreciate hearing from you. Thank you for taking the time to read.
Similar situation happened to me on 21st of Jan. Awaiting my 3rd appeal and i dont think EA has a clue about whats going on
Narrsicist Unfortunately, bans cannot be handled on the forums as you would need to contact the EA TOS Team:
I'm a casual solo player with 500 avg damage, 1.0 KD (0.9-1.1), no abnormal stats. My account was wrongfully banned for 'gameplay enhancement' with no email notice. All appeals were rejected; I was falsely accused of cheating.
On the same day, 2025 Oil Cup winners QQ & Kasa were also banned wrongly, proving your system's mass false bans. They were quickly unbanned through contacts; many others also succeeded.
I could not submit a ticket until half a month later due to email issues. I appealed in November, contacted you 10 times via guest mode, waited 48h, only to be told to stop.
My stable stats prove fair play. I invested massive time, money and passion, but you trampled all my dedication. This is unfair. I demand manual review and reversal of this wrongful ban. I will not accept this baseless permanent ban
To make matters worse, I cannot even submit a new appeal ticket now, as your support team has marked my case as “no response”. You have denied me even the right to keep fighting for justice.
I was wrongfully banned in mid-October. At first, I was not allowed to create a support ticket. After asking around, I learned that the email provider I was using blocked ticket creation, and I had to contact support to change my email. I struggled until November to file my first appeal. Now it is almost February 2026. I have wasted months of time and energy on this.
I demand to know: what kind of cheat could possibly result in my account stats? On the day I was banned, I was in Platinum and even dropped a rank. Do you really think I cheat while losing ranks? Or do you just refuse to acknowledge that I have maintained the same consistent skill level for years?
I had a similar situation too. In July, after I returned from holiday, I noticed that I was banned while I was not playing the game.
After multiple appeals I was left with "game enhancement". I play from 2019 and I would never risk my account. I also play with ps4 controller on pc but I strongly doubt that is a problem :(
Currently dealing with the same issue, i was banned on Jan 27th in the middle of a tdm match in mixtape. I was just denied on my second appeal attempt with seemingly the same ai response both times, with zero clarification. As you said, i dont expect detection details, but i would like to get more clarification on what i even did wrong and if there is any way to get a human to review the case, as i have not changed any hardware or installed any software for months and i just randomly receive a ban for seemingly no reason
I also received the same reason of "gameplay enhancement". I have never used any cheats of any kind and have no software that could be flagged as such on my computer. I also make a point of having ghub shutdown if i play, as i have heard that can be used maliciously.
I have a cumulative playtime of over 6000 hours on apex across my time on console and steam, and the ea account i was banned on was created in 2014. Within those TWELVE years, i have never received any enforcement actions or bans across any EA games. Yet i receive a ban for no reason on my account, with zero explanation, and extremely poor communication as it seems i am only getting ai responses.
having checked BBB and other places recently, it seems every reply from EA/respawn on bans have been the same copy paste reply which reinforces my belief that its all just ai reviews and replies.
everyone that's been banned do yall use this specific launch option"-no_render_on_input_thread" Because I believe this might be the cause of the false bans.
Hello, I am in a similar situation. I have not played for years but I recently wanted to install it again and try my luck with an heirloom/play with some friends again, but I was met with account banned permanently. When I looked into it, it said I was banned in September of 2025, but like I said I have not played in multiple years. I did play on Xbox, I ONLY use official Xbox licensed equipment, and I have NEVER used any type of cheats or gameplay enhancement. It’s real frustrating seeing everyone get the same automated response with 0 human interaction and 0 reasons for being banned other than simply “gameplay enhancement”. The terms and conditions are NOT specific and neither was the response to my appeal. I’ve invested so much time energy passion and even money (yes I know it’s free to play) and to see it all be taken without proper reasoning or explanation makes me regret supporting EA in the first place.
