I did have Malwarebytes installed alongside Windows Defender to add an extra layer of protection.
(Someone recommended Malwarebytes to me so I could have extra protection alongside Windows Defender.)
but i never had any problems with it or like interfering with The EAC
Ive always had it installed on my pc and every game was running or working normal nothing was wrong no error or ban
The game I mentioned me being banned after i got banned on apex was fortnite. First i got banned for 24 hours then the next day i logged on Fortnite to find out it turned to 365 days (a year)
it was only games with EAC that was getting me banned i was playing Valorant after all that stress (Same day) and nothing happened no ban no error
And you know that the Kernel anti-cheat on Valorant is on another level — it sees way more than normal anti-cheats, so it’s way better at catching cheaters. If I were actually cheating, kernel-level anti-cheat would’ve caught it instantly.
That’s why I know I wasn’t cheating — I’ve never used cheats, and there was nothing for a kernel-level anti-cheat to detect
PSA My apex appeal has been denied six times now, and each response has been the same automated message.
Thanks for taking the time to read this.
I did have Malwarebytes installed alongside Windows Defender to add an extra layer of protection.
(Someone recommended Malwarebytes to me so I could have extra protection alongside Windows Defender.)
but i never had any problems with it or like interfering with The EAC
Narrsicist I've used Malwarebytes before and it shouldn't be messing with the EAC either, (and besides, if it was a problem, Valorant's anti-cheat would be mad at you too).
The game I mentioned me being banned after i got banned on apex was fortnite. First i got banned for 24 hours then the next day i logged on Fortnite to find out it turned to 365 days (a year)
Hmm weird... I wonder if it got turned into a year since the EAC had banned you in Apex, (although that doesn't make sense as those are two different games, despite using the same anti-cheat), like if a ban in one game had mattered, you would of been banned in every EAC protected game.
And you know that the Kernel anti-cheat on Valorant is on another level — it sees way more than normal anti-cheats, so it’s way better at catching cheaters. If I were actually cheating, kernel-level anti-cheat would’ve caught it instantly.
Yup, it doesn't mess around.
PSA My apex appeal has been denied six times now, and each response has been the same automated message.
That's unfortunate, (and I did report the issue as a possible bug to EA, (however I'm not sure if that would change anything)).
Yeah, what a sad way to lose my Apex Legends account. I got very lucky obtaining my first heirloom at level 78, then my second one at level 122. Before the ban occurred, I was around level 300–310, I’m pretty sure, but I don’t remember exactly.
At this point, I’m debating whether to keep appealing or just accept the loss and move on.
In the meantime, I’ve been playing Arc Raiders, and I’ve heard it uses EAC. So I for sure know EAC is working now, not broken (since I fully clean-restarted my PC), but overall the only games I have installed in my PC are Apex and Arc Raiders and The Epic Launcher.
Apart from the Apex ban, I’m currently waiting on Epic to respond to my appeal, which I submitted 12 days ago.
(I installed apex legends back because i thought i was going to get my account back, Sadly i was wrong)
Thanks for mentioning it to EA Midnight9746, We really appreciate it.
I just want to make clear that I already sent 8 appeals and all were rejected even with video proof. Now I can’t submit any more appeals.
I attached my clip again showing normal gameplay, no cheats, nothing suspicious. I just got kicked mid game and banned.
This might sound crazy, but it is not just 1–2 players affected, it is thousands across EA games, not just Apex but also Battlefield and FIFA.
I hope this can help the team investigate the false ban issue.
Narrsicist If Arc Raiders is letting you play, that's good at least.
This might sound crazy, but it is not just 1–2 players affected, it is thousands across EA games, not just Apex but also Battlefield and FIFA.
albinextdoor That does sound crazy, but if it is happening across games on that large of a scale, that sounds more like an issue with EAC.
So do you think i should keep appealing or do i stop and wait
because honestly at this point im 99% sure i cant do anything to get my account back
And im honestly tired of playing only Arc Raiders, every other game i have in my library is either boring or just not fun to play Alone
So do you think i should keep appealing or do i stop and wait
because honestly at this point im 99% sure i cant do anything to get my account back
Narrsicist Whether or not you keep appealing is up to you.
If it were me though, I'd probably would keep appealing until I can't anymore.
And im honestly tired of playing only Arc Raiders, every other game i have in my library is either boring or just not fun to play Alone
I know the feeling all too well.
I‘ve sent 8 appeals to EA but always got the same respond even tho i had so many proof :( Midnight9746 do we know more is it really a bug? Are they gonna fix it, because im banned now since january 19th and not just me many others too, you probably see many threads in EA Forum right now with the same issue and same ban reason even tho we are legit. Im hopeless atp i just got my 4th heirloom a day before my ban 😭
do we know more is it really a bug? Are they gonna fix it, because im banned now since january 19th
albinextdoor I haven't heard anything yet, so I sadly don't know.
you probably see many threads in EA Forum right now with the same issue and same ban reason even tho we are legit.
I have seen the threads.
Im hopeless atp i just got my 4th heirloom a day before my ban 😭
I own 4 Heirlooms as well, so I can understand being upset not being able to play.
I joined a group for players who were wrongly banned, and after communicating with many players there, I've basically come to the conclusion that: you can only try to appeal continuously, with intervals of one week to one month between each appeal, until your appeal is "luckily" received by one of the few TOS staff members who are actually still working. Most players' appeals and evidence are only processed by AI or other automated review mechanisms, without any real human review, and are then ruthlessly and quickly rejected. Just today, I saw a player who had been appealing for nearly 7 months before their appeal was finally reviewed by a human and they were unbanned.
With EA facing acquisition, many employees are only focused on making as much profit as possible, rather than fulfilling their jobs and responsibilities. So, as an innocent victim, I can only say to believe in yourself and persevere. If you are innocent, don't let the dirty darkness obscure the truth.
I hope its true but EA doesnt care what i write or how many proofs i send them. They scammed me literally and they dont care about it even tho thousands of players are complaining!
That's why I say that the current TOS team has almost no real people seriously fulfilling their job responsibilities. I analyzed all possible reasons for the erroneous ban and submitted over 20 appeals and numerous pieces of evidence. Unfortunately, almost all of my appeals were rejected as soon as they entered the "Transferred" stage, which clearly indicates that my appeals were processed by AI or other automated review systems, not by human reviewers. I am very distressed and desperate, but given the current culture of apathy within EA, as an innocent victim, I can only continue to appeal as I mentioned above, hoping that one of the few employees who are still dedicated to their work will see my appeal.
How are we doing, do we know anything new?
Many people are still getting banned and not unbanned and EA still did not say anything.
Since yesterday my sanction disappeared from the Penalty History but it still says Permanent Banned in Apex.
Hello, community manager. Could you please report this issue to EA? My account has 3 heirlooms, but they have been mistakenly banned. I am feeling very frustrated and appealing is useless. I just submitted my appeal, but it was rejected after one or two hours. This must have been a response from AI
