Hi everyone,
I’m posting here to see if anyone has experienced something similar or if an EA Community Manager can provide guidance.
On January 19, I was playing Apex Legends custom games with a TikTok streamer. During the second match, I was suddenly removed mid-game and received a notification that my account was banned. In my case history, the reason given was “Gameplay Enhancement.”
I want to be clear that I have never used cheats, macros, scripts, or any third-party software to gain an advantage. I use a standard PC setup and a hall-effect keyboard, but no automation or input manipulation.
I’ve submitted multiple appeals, all of which were denied with the same response, without any additional clarification. I understand EA cannot share detection details, but I’m genuinely trying to understand whether there is any further review process available or if this decision is final.
If anyone has gone through something similar or has advice on next steps, I’d appreciate hearing from you. Thank you for taking the time to read.
Currently dealing with the same issue, i was banned on Jan 27th in the middle of a tdm match in mixtape. I was just denied on my second appeal attempt with seemingly the same ai response both times, with zero clarification. As you said, i dont expect detection details, but i would like to get more clarification on what i even did wrong and if there is any way to get a human to review the case, as i have not changed any hardware or installed any software for months and i just randomly receive a ban for seemingly no reason
I also received the same reason of "gameplay enhancement". I have never used any cheats of any kind and have no software that could be flagged as such on my computer. I also make a point of having ghub shutdown if i play, as i have heard that can be used maliciously.
I have a cumulative playtime of over 6000 hours on apex across my time on console and steam, and the ea account i was banned on was created in 2014. Within those TWELVE years, i have never received any enforcement actions or bans across any EA games. Yet i receive a ban for no reason on my account, with zero explanation, and extremely poor communication as it seems i am only getting ai responses.
having checked BBB and other places recently, it seems every reply from EA/respawn on bans have been the same copy paste reply which reinforces my belief that its all just ai reviews and replies.
