I am experiencing the exact same issue. I was recently hit with a sudden ban citing gameplay enhancement, which is completely false as I have not used any cheats or unauthorized software.However, my biggest problem right now is that the EA Help website seems to be completely broken for my account. Whenever I try to submit a ban appeal, a case is never created. The submission just fails or disappears, leaving me with no case number and no way to contact the Terms of Service team.I am completely stuck at a dead end. Since the automated system won't even let me open a ticket, is there any other way or alternative channel to get a human specialist to investigate my account?If any EA Community Manager could help me get a ticket officially opened, I would be extremely grateful. I just want a fair manual review.
我当时也遇到了这个问题，你需要更换你的邮箱，然后清除浏览器缓存（这是客服说的），有些邮箱的运营商被重生ban掉了，如果还是不行你还需要使用vpn软件来更改自己的网络环境。我被错误禁令连邮件通知都没有，封了好多天更换了邮箱以及购买vpn软件才能提交申诉案例，就这还错误封禁了我四个月，至今未解封！我曾经说这个公司不配挣我的钱，但是周年庆还是花钱用新注册的账号购买了自选传家宝，不过这也是最后一次为此花钱了，我看他还要辜负玩家多少次
I changed my email address in early January, so the system is currently locking me out of changing it again. I am completely stuck. Since this is clearly an unjust ban, I want to share my timeline here in hopes that it might help others dealing with the same issue. On February 15th, I received a mysterious ban for gameplay enhancement. I appealed it through my case history, and the ban was actually lifted. However, just a few days later on February 20th, I was hit with the exact same gameplay enhancement ban again. This time, the appeal system is completely broken for me, leaving me at an absolute dead end. My situation is extremely similar to what happened to the OP, Edan. It is completely unacceptable that when this happens to a regular player, the system is structured in a way that leaves us with absolutely zero recourse. To be honest, EA's current support structure and attitude are just as frustrating and problematic as the actual rule-breakers. I truly hope that everyone here gets their cases escalated to the ToS team and that your unjust bans are lifted as soon as possible.
