Hi everyone,
I’m posting here to see if anyone has experienced something similar or if an EA Community Manager can provide guidance.
On January 19, I was playing Apex Legends custom games with a TikTok streamer. During the second match, I was suddenly removed mid-game and received a notification that my account was banned. In my case history, the reason given was “Gameplay Enhancement.”
I want to be clear that I have never used cheats, macros, scripts, or any third-party software to gain an advantage. I use a standard PC setup and a hall-effect keyboard, but no automation or input manipulation.
I’ve submitted multiple appeals, all of which were denied with the same response, without any additional clarification. I understand EA cannot share detection details, but I’m genuinely trying to understand whether there is any further review process available or if this decision is final.
If anyone has gone through something similar or has advice on next steps, I’d appreciate hearing from you. Thank you for taking the time to read.
Hello, I am in a similar situation. I have not played for years but I recently wanted to install it again and try my luck with an heirloom/play with some friends again, but I was met with account banned permanently. When I looked into it, it said I was banned in September of 2025, but like I said I have not played in multiple years. I did play on Xbox, I ONLY use official Xbox licensed equipment, and I have NEVER used any type of cheats or gameplay enhancement. It’s real frustrating seeing everyone get the same automated response with 0 human interaction and 0 reasons for being banned other than simply “gameplay enhancement”. The terms and conditions are NOT specific and neither was the response to my appeal. I’ve invested so much time energy passion and even money (yes I know it’s free to play) and to see it all be taken without proper reasoning or explanation makes me regret supporting EA in the first place.
