Crossplay issue – cannot reliably join friends on Xbox/PC from PS5

Hello,

I would like to report a recurring issue with Apex Legends crossplay when I try to play with my friends on other platforms.

My platform: PlayStation 5

My friends’ platforms: Xbox and PC

Region: Europe

Game mode: any game mode

Issue description:

When I join my friends’ lobby (they are on Xbox or PC and I am on PS5), we very rarely manage to start a match together. Most of the time, they load into the game without me, even though I am in the party before they start matchmaking. On my side, I stay in the lobby or get stuck on the loading screen while they are already in the match.

To make it work, we have to restart the game several times (both me and my friends), and after a few attempts it sometimes works, but it is very inconsistent and unreliable. This makes it almost impossible to play together through crossplay.

Steps to reproduce:

I launch Apex Legends on PS5 and log in to my EA account.

A friend on Xbox or PC invites me to their party, or I join their party via the in‑game friends list.

Once we are in the same lobby, the party leader starts matchmaking.

Very often, my friends load into the match without me, while I remain in the lobby or stuck on the loading screen.

We try leaving the party, re‑inviting, and restarting the game. After several retries, it may finally let us into the same match, but not consistently.

Expected result:

When we are in the same crossplay party and matchmaking starts, all party members (PS5, Xbox, and PC) should load into the same match together every time.

Actual result:

My friends on Xbox/PC frequently enter the match without me, even though I am in the party, and I stay in the lobby or on a loading screen. We must restart the game multiple times before it sometimes works.

Troubleshooting already tried:

Restarted the game and the console multiple times.

Cleared the PS5 cache (full power down, unplug, etc.).

Checked that crossplay is enabled in the game settings.

Re‑added friends via EA IDs.

Tried different data centers/servers.

Tested my internet connection (stable and working fine with other online games).

Could you please investigate this crossplay issue and let me know if there is any workaround or fix?